By the end of this course delegates will be able to:

• Understand how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025.
• Integrate successfully important aspects that are essential to maximizing gains from the management system.
• Provide an understanding of the roles of the quality manager and technical
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• Be a good and qualified laboratory boss

Lab Managers, Supervisors, Tem Leaders, Chemists and Technicians, Health & Safety and Environmental Professionals, Laboratory Seniors, Technologists, Analytical Laboratory Professionals, Laboratory Staff, Superintendents, Supervisors, Engineers, Chemists and Analysts, Auditors, Research Directors, Chemical Engineers, Health & Safety Professionals Instrument Engineers, Research and Development Scientists, and Quality Assurance/Control Managers

• Introduction to management
• Organization structure and design
• Principle of leadership
• Power of influence
• Attributes for effective leadership
• Leadership styles
• Management function
• Quality manual ISO 17025
• Management functions
• Managerial problem solving and decision making
• Human resource management (HRM)
• Principles of collaborative management: recruitment, compensation, leave benefits, employment relations, termination
• Principles of collaborative management: understanding people, interactive communication
• Fundamentals of financial management: review of financial accounting concepts, debits credits and the accounting equation, income statement, analyzing cost of service
• Effective budgeting in the laboratory
• Performance evaluation and development guidelines
• Management requirements by Quality Manual ISO 17025: organization, management system, document control, complaints, improvement, corrective action, preventive action, management reviews
• Environmental certification and management responsibility
• Laboratory safety management
• Laboratory instruments and technique
• Laboratory methods
• Interactive communication skills
• Laboratory accreditation requirement
• Validation of analytical methods and procedures
• Quantitative methods
• How to be a good manager/leader

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.