By the end of this course delegates will be able to:

• Understand how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025
• Integrate successfully important aspects that are essential to maximizing gains from the management system
• Provide an understanding of the roles of the quality manager and technical man­agement
• Reflect their own habits and patterns of time structuring in order to detect inefficiencies and determine areas of improvement
• Learn and practice tools that will help them with time and priority management
• Learn and train to structure their daily tasks and goals according to their diverse professional roles
• Recognize and expand their own style of dealing with conflict,
• Recognize and analyze conflicts to understand how to manage them
• Negotiate with research partners and suppliers
• Manage authorship conflicts
• Ask questions that increase people’s awareness of and responsibility for a topic
• Help staff to solve their own scientific, technical and general lab problems
• Show staff new techniques so that they can use them themselves afterwards
• Guide scientific discussions and debates to be productive and satisfying
• Use a variety of problem-solving tools to improve their own and their lab’s productivity

Laboratory Managers, Laboratory Supervisors, Chemists, Laboratory Analysts, QA/QC mangers or auditors, Production personnel who may be responsible for in-process laboratories or testing, Instrumentation Engineers, Chemical Engineers & Industry Personnel

• Introduction to the various aspects of managing a laboratory
• Laboratory facilities
• Personnel management
• Self and time management
• Principle of Leadership
• Quality Manual ISO 17025
• Management Functions
• Managerial problem Solving and Decision Making
• Human resource Management (HRM)
• Principles of Collaborative Management
• Managing laboratory conflicts
• Coaching: An approach to better science and leadership
• Interactive Communication Skills
• Principles of Collaborative Management
• Organizational Structure
• Instrumentation including validation and calibration
• Management of laboratory supplies
• Budgeting and financial management
• Performance Evaluation and Development Guidelines
• Scheduling and planning
• Management of documentation and laboratory records
• Writing of specification and procedures
• Troubleshooting of analysis as well as in production areas
• Safety Management
• The use of computers in the laboratory
• Validation of Analytical Methods and Pro­cedures
• Sampling
• Auditing
• Quantitative Methods
• Method Validation

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.