• To understand how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025.
• To successfully integrate essential aspects to maximize gains from the management system.
• To provide an understanding of the roles of the quality manager and technical management.
• To be a good and qualified laboratory manager.

The course is designed for laboratory managers, owners, and those who manage any aspect of laboratory operations.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

• Introduction to management
• Organization structure and design
• Principle of leadership
• Power of influence
• Attributes for effective leadership
• Leadership styles
• Management function
• Quality manual ISO 17025
• Management functions
• Managerial problem solving and decision-making
• Human resource management (HRM)
• Principles of collaborative management: recruitment, compensation, leave benefits, employment relations, termination.
• Principles of collaborative management: understanding people, interactive communication
• Fundamentals of financial management: review of financial accounting concepts, debits credits and the accounting equation, income statement, analyzing cost of service.
• Effective budgeting in the laboratory
• Performance evaluation and development guidelines
• Management requirements by Quality Manual ISO 17025: organization, management system, document control, complaints, improvement, corrective action, preventive action, management reviews.
• Environmental certification and management responsibility
• Laboratory safety management
• Laboratory instruments and technique
• Laboratory methods
• Interactive communication skills
• Laboratory accreditation requirement
• Validation of analytical methods and procedures
• Quantitative methods
• How to be a good manager

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.