By the end of this course delegates will be able to:

• Establish a systematic process for planning work and setting expectations, monitoring performance, developing a capacity for performance and rating and rewarding good performance
• Apply active listening skills: paraphrasing, empathizing, questioning
• Influence individuals over whom one has no immediate reporting relationship
• Develop a team culture of trust, openness, and collaboration
• Provide effective feedback to employees, recognize superior performance and confront inadequate performance
• Coach and mentor others by recognizing and developing a personal coaching style
• Developing techniques for problem-solving and continues improvements
• Exercise key practices and skills for improved communication

Lab Managers, Supervisors, Tem Leaders, Chemists and Technicians, Health & Safety and Environmental Professionals, Laboratory Seniors, Technologists, Analytical Laboratory Professionals, Laboratory Staff, Superintendents, Supervisors, Engineers, Chemists and Analysts, Auditors, Research Directors, Chemical Engineers, Health & Safety Professionals Instrument Engineers 

• Elements of supervision and assessment
• Management responsibilities in an organization
• Performance management: leading for greater results
• Leading successful organizational change
• Effective listening and conflict management
• Problem-solving and decision making
• Communication in the business environment
• Coaching for superior performance
• Overcoming technical issues and laboratory problems
• Building blocks for successful technical writing reports
• Non-technologists working in a technology industry
• Professionals holding management positions in a technology environment

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.