Highlights of the course:

• Stimulating exercises and role plays which are planned carefully to allow delegates to examine and study and resolve real-life situations and experiences
• Active participation to practice and apply different skills and styles – experience which can be taken back to the workplace
• Opportunities are available to discuss and deal with situations delegates are experiencing in their workplace
• Extensive and constructive feedback throughout the course from the tutor, from fellow delegates and from self-review

By the end of this course delegates will be able to:

• Demonstrate & understand the key activities of HR to support the achievement of the organization’s objectives
• Recognize that managing people is a shared activity with Line Managers and HR
• Identify and develop critical skills in crucial areas to ensure the right people in the right place at the right time
• Develop people to their optimum capability
• Illustrate & deal constructively with any performance/behavioral issues at an early stage and ensure maximum contribution from all employees
• Develop an in-depth understanding of the human factor at work
• Recognize the need to treat all employees as individuals
• Develop practical skills in handling motivation, reward and enhanced performance
• Develop core skills required to select and develop the ‘right’ people for the organization
• Demonstrate an ability to identify talent and plan succession to ensure continuity
• Demonstrate enhanced skills and knowledge to underpin the soft skills required for managing people

Human Resource Professionals at team leader, supervisory and middle management level wishing to progress, Managers at all levels who wish to consolidate, refresh and reinforce their knowledge and skills, those who are intending to move into Human Resource management after a period of experience in line management, Line Managers wishing to develop a more thorough understanding of the key Human Resource practices so that they can manage their team more effectively.

The Foundation: Effective Recruitment & Selection

• The role of effective Recruitment and Selection in helping the business achieve its objectives
• Attracting candidates, use of different media, achieving employer of choice status
• Creating job descriptions, person specifications and competencies required to prepare for the process
• Utilizing all the relevant documentation effectively
• Combining selection techniques to achieve better predictive accuracy
• Appreciate the issues of bias and prejudice and minimizing their impact
• The differences between biographical, critical incident and criteria based interviewing
• Plan & conduct a ‘fair’ interview and other assessments
• Arriving at a considered decision

Talent Management & Succession Planning

• Defining Talent
• What is Talent Management?
• Why is it important?
• The Perils and Pitfalls
• Recruiting & Selecting Talent
• On-boarding Talent
• Role of Employee Engagement and fostering it
• Development of Talent – tools and techniques
• Succession Planning – tools and techniques

Training & Development

• Key role of Learning to the success of the organization
• The Learning Organization
• Identifying Learning Needs
• Learning Styles
• Training and Development Solutions
• Coaching and Mentoring
• Management Training
• Leadership Training

Performance Management

• Why Performance Management?
• The Performance Management Cycle
• Setting Objectives and Performance Standards
• Holding Effective Review Conversations
• Giving and Receiving Feedback
• Causes of Poor Performance
• Dealing with Poor Performance
• Performance Management and the Disciplinary Process

Motivation, Reward & Incentives

• Problems of Understanding Motivation
• Theories of Workplace Motivation
• What’s wrong with the Theories
• Calculating the M.P.S. of Jobs
• Which Rewards Do People Value?
• What Makes People Committed?
• Employee Engagement

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.