In this programme you will learn how to:

• Manage and motivate people more effectively
• Create and harness the power of high performance teams
• Understand and effectively utilize strategic planning techniques
• Negotiate for positive results
• Utilize the Baldrige performance criteria as a standard of excellence and benchmark for your organization

By the end of this course, delegates will learn about:

• Consider methods for improving management performance
• Gain insights into the successful implementation of teams
• Study the techniques of strategic planning
• Develop their skills in the area of negotiating
• Analyze the Baldrige award criteria for excellence
• Examine the application of management best practices

Team leaders, supervisors and professionals new to the role, or with experience but little previous training

Day One

People Management

• The importance of sociotechnical management
• Techniques for effective communication
• Motivating for results
• Enhancing your coaching skills
• Empowering employees for improved performance
• Characteristics of a successful manager

Day Two

Leading Teams

• Obtaining the benefits of teamwork
• Characteristics of ineffective teams
• Characteristics of effective teams
• Managing conflict in a productive manner
• Understanding team member styles
• Creating a virtual team

Day Three

Strategic Planning

• Analyzing the strategic planning process
• Achieving competitive advantage
• Utilizing dynamic SWOT analysis
• Focusing on vision and mission
• The importance of contingency planning
• Examples of strategic success and failure

Day Four

Negotiating for results

• Gaining insight into the negotiating process
• Characteristics of an effective negotiator
• Developing negotiating strategies
• Employing persuasive negotiation techniques
• Achieving the benefits of effective negotiating
• Negotiation exercises

Day Five

Operational Excellence

• The Malcolm Baldrige quality award-standard of excellence
• Lessons from the best performing companies
• Benchmarking your operation against the best
• Creating employee commitment
• Managing continuous improvement
• Creating the high performance organization

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.