Team Leaders, Managers, Superintendents, HR Officials, T&D Personnel, General Supervisors, Executives, Supervisors, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, OE Champions, Chief Executive Officers, Directors, Company Secretaries, Presidential Advisors, Ministerial Advisors, Board Advisors, Chief Financial Officers, Board Members, Heads of Department, Directors of Human Resources, Directors of Business Development, Strategic Advisors, Senior Managers, Project Directors, Engineers, any person needs to acquire managerial and leadership skills.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Topics Include:

• Knowledge management standards in the 21st century
• Selecting knowledge management tools
• Evaluating and organising existing knowledge
• Best practices for writing solutions
• The three C's of knowledge management: Capture, Catalogue, and Communicate
• Maintaining and evaluating the knowledge base

Seminar Outline Introduction to Knowledge Management

• Knowledge management defined
• Information vs. knowledge
• Components of effective knowledge management
• Appropriate knowledge management
• World-class knowledge management

Creating a STEM (subject , type, element, module)             

• Introduction to STEM (subject , type, element, module)
• Foundation
• STEM methodology

Selecting a Knowledge Management Tool

• Evaluating tools
• Factors that influence choice of tools

Writing a Solution - Best Practices

• Knowledge management best practices
• Common errors in processing information
• Consistency
• Validating solutions

Maintaining a Knowledge Base

• Training the team
• Maintaining knowledge base tool
• Maintaining consistency

Evaluating Knowledge Base Effectiveness

• Promoting a positive image
• Customer involvement in evaluation

Marketing the customer support centre

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.