In this course, we look at what it takes to build a customer centric organization.
By the end of this course, delegates will be able to:
Executives, Managers, Team Leaders, PR Managers, PR Assistants, PR Executives, PR Researchers, Marketing Assistants, Marketing Executives, Customer Relationship Management (CRM), Supervisors, Product Managers, Marketing Managers, Marketing Assistants, Marketing Executives, Business Unit Managers, Sales Managers, Customer Care Managers and Supervisors, Directors of Public Relations, Directors of Marketing, Senior Public Relations Managers, Company Directors, General Managers, Senior Managers, Engineers, Foremen, Analysts, marketing staff at any level in the organization, market research, loyalty scheme managers, Those in PR in public sector, private sector and not-for-profit organizations, Those in PR at the national, regional and community level, those working for international, global or supranational organizations, those who are keen on improving performance by taking their customers to higher levels of satisfaction, as well as customer service managers and supervisors interested in advanced customer service tools.
Defining and Appreciating the Customer
Importance of the Internal Customer
The Customer Loyalty Ladder
Customer Service as a Strategic Imperative
Customer Satisfaction Surveys and Other Vital Tools
Customer Service Recovery
Service Level Agreements (SLAs)
The Balanced Scorecard, KPIs and Customer Service
CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
Code | Date | Venue | Fees | Register |
---|---|---|---|---|
CC133-04 | 15-12-2024 | Dubai | USD 5450 |
This 5 day program is aimed at those professionals wishing to harness the desire to exceed the customer experience. If you want to delight your customer / client base then this program is for you. It ...
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "peop ...
Becoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers suc ...
Customer focused organizations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competito ...
Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
CDGA keen to selects highly technical instructors based on professional field experience
Since CDGA was established, it considered a training partner for world class oil & gas institution
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