The course will highlight:

• Deciding and initiating action
• Relating and networking
• Analytical thinking
• Following instructions and procedures
• Planning and organizing
• Achieving goals and objectives
• Applying expertise and technology

By the end of this course delegates will be able to:

• Demonstrate a thorough understanding of the nature of HR as a managerial function
• List all HR functions and responsibilities and identify their contributions to organizational success
• Create an HR strategy that is aligned with the overall organizational strategy
• Measure the contribution of HR to the bottom line in both profit and nonprofit organizations
• Assess the effectiveness of the human resources function through the use of 'SMART' Key Performance Indicators (KPIs) and indices
• Demonstrate how a competency framework can increase the effectiveness of the HR function
• List the core competencies for an HR professional.

Human resources managers, business partners, team leaders and specialists, Employee Relations Specialists, HR and Personnel Professionals, Line Managers, Supervisors and Team Leaders, Contracts and Legal Personnel, Employee Relations Coordinators and Officers, Training & Development Staff, Managers and Personnel with responsibility for staff who wish to understand the latest developments in the field of Employee Relations (ER).

Human Resources Management

• Towards a modern definition
• The main functions in HR management
• Competency based HR management
• HR deliverables: a model for multiple roles
• HR as business partner
• HR’s strategic challenges
• HR competencies: moving from traditional HR to strategic HR

Strategic Planning

• Pre-strategy analysis: 'SWOT' analysis
• Visions and missions
• Critical success factors
• Key result areas and key performance indicators
• Turning key performance indicators into 'SMART' targets
• Force field analysis as a strategic tool

Competency Based HR Management

• Competency definition
• Types of competencies
• The different competency components
• Competency based recruitment and selection
• Competency based training and development
• Competency based performance management
• Benefits of a competency based HR

Linking HR’s Strategy to the Organization Strategy

• Approaches for linking HR to the organization
• Writing HR strategies
• HR visions and missions
• HR key result areas
• HR key performance indicators
• Core competencies for HR professionals

Assessing the Effectiveness of Human Resources

• Effectiveness versus efficiency
• Recruitment and selection
• Training and development
• Performance management
• Compensation and benefits
• The overall effectiveness and efficiency of HR

HR Reports

• Reporting HR to top management
• The HR scorecard
• Linking HR to organizational strategy
• Components of the balanced scorecard
• Components of the HR balanced scorecard
• HR balanced results and key performance indicators
• Reporting HR to top management

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.