• Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management
• Learning how to identify incidents and crises
• Taking away step-by-step guidance on how to validate plans
• Learning how to avoid miss-management and prevent the situation from exacerbating
• Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively

• Managers
• Supervisors
• Executives
• Anyone who is or will be responsible for managing teams or individuals

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise

Videos and General Discussions

DAY 1:

• What is crisis?
• Background Information
• Identifying potential crises
• Assessing the different crisis stages

DAY 2:

• Making sure the Flow of Communication within the Company/Organization
• Be effective and efficient in managing the media
• Case Studies
• The Gulf Region & Crisis Management

DAY 3:

• Preparing for crisis
• Communication as crisis preparation
• Caring and connecting as preparation for crisis
• Managing internal and external communication during the crisis

DAY 4:

• The danger of reputation loss
• The panic button
• A definition of leadership
• What is crisis leadership?

DAY 5:

• Leadership’s role in a crisis
• Maintaining control
• Preparing for crisis
• Communication as crisis preparation

DAY 6:

• Dealing with the Media
• Caring and connecting as preparation for crisis
• Managing internal and external communication during the crisis
• Leading during crisis

DAY 7:

• Forming your team
• Crisis Psychology
• Driving decision processes in high-workload situations
• Clarity of vision and values

DAY 8:

• Planning with vision and values
• Achieving effective error management
• Leadership after the crisis
• Rebuild and reassure

DAY 9:

• Review and revise 
• Restore and reinvigorate
• Your crisis checklist
• Are the Right Resources in Place

DAY 10:

• Checking Your Procedures
• Contents of Your Crisis Management Manual
• Your Own Personal Action Plan For Future Development

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.