• Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management
• Learning how to identify incidents and crises
• Taking away step-by-step guidance on how to validate plans
• Learning how to avoid miss-management and prevent the situation from exacerbating
• Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively

• Managers
• Supervisors
• Executives
• Anyone who is or will be responsible for managing teams or individuals

Day 1

• The concept of crises and difficult situations
• Crisis management vs. risk management
• Identifying potential crises
• Assessing the different crisis stages of crisis evolution 
• Leadership’s role in a crisis
• The panic buttons.

Day 2

• How leaders need to respond to crises 
• Maintaining control
• Staying organized
• Planning, organizing, and guiding in crises.
• Psychological safety for your team 

Day 3

• Phases of crisis management 
• Communication skills of explaining and presenting crisis 
• Team contribution and roles in crisis 
• Gathering facts
• Creativity during hard times 
• Problem solving techniques. 

Day 4

• Communication during crisis 
• Need for Crisis Communication 
• Reaching important audiences
• Establishing notification and monitoring systems
• Protecting the confidentiality of information

Day 5

• Leadership after the crisis
• Post-crisis analysis
• Achieving effective error management systems
• Rebuild and reassure.
• Review and revise.
• Restore and reinvigorate.

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.