By the end of this course, delegates will be able to:

• Review their personal management style
• Investigate the differences between management and leadership
• Be able to build and develop high performing teams
• Analyze and put into action the latest research in employee motivation
• Learn simple but effective tools to manage performance
• Develop flexibility in influencing style to be able to handle different situations
• Learn to think and plan strategically
• Be able to generate commitment and confidence
• Manage change proactively and positively
• Take charge of their own continuing development

Executives, Managers, Supervisors, Team Leaders, Superintendents, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, Champions, Officers

Managing in the 21st Century

• Understanding the current working environment
• Personal style in managing
• Management and leadership
• Identifying core purpose and priorities
• Planning and organizing
• New trends and developments in management, leadership and organizations

Developing Excellence in Teams

• Team goals and the importance of teamwork
• Working groups, teams and high performance teams
• Defining critical team roles and responsibilities
• Innovative problem solving and effective decision making
• Tools and techniques for team development
• Virtual and remote teams

Performance Excellence

• Understanding and influencing the factors that affect performance
• Creating clear goals and objectives
• The importance of how you do it as well as what you do
• Giving and receiving feedback
• Recognizing and using motivational factors at work
• Building on strengths or eliminating weaknesses                               

Excellence in Communication

• The importance of clarity and effective communication
• Identifying personal style
• Developing style flexibility to handle different situations and people
• Handling difficult and conflict situations
• Dealing with cross cultural differences
• Using email and telephone communication to maximum effect

Strategic Excellence

• Stakeholders and networks – how influence is applied
• Strategic thinking and environmental scanning to say ahead
• Understanding and managing change
• Taking charge of your own development
• Action planning

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.