• Leading others
• Interpersonal communication
• Organizational communication
• Influencing others
• Managing change
• Presenting ideas
• Conflict resolution
• Gaining commitment
• Influencing others

By the end of the course, participants will be able to:

• Apply breakthrough leadership and communication techniques to drive business value and become more powerful leader
• Implement best practices for influencing peers, managers, subordinates, customers and other stakeholders
• Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation and winning hearts and minds
• Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation
• Deliver powerful messages that lead to rapid action and that control emotions when facing resistance and conflict
• Optimize internal communication and sell their organization’s vision, mission and values to their team members

Executives, directors, team leaders and managers seeking superior communication skills training to strengthen their leadership abilities and help them achieve greater success at all levels of their organization.

• Organizing and delivering thoughts and messages
• Understanding your leadership role and its relation to communication
• Organizing your ideas using mind mapping
• Essentials of public speaking
• Communicating tasks and assignments effectively
• Communicating performance issues
• Earning credibility as a leader
• Identifying the characteristics of a credible leader
• Establishing your credibility firmly
• Maximizing the leader’s effectiveness with emotional intelligence
• Changing communication style depending on team member and condition
• Motivating through communication
• Creating an environment of engagement
• Winning hearts and minds of people
• Knowing your employees
• ‘Selling’ your ideas to an audience
• Creating a persuasive message that evokes the right emotions
• Reframing a message from negative to positive and from subjective to objective
• Adjusting your message to accommodate the audience’s needs, wants and style
• Communicating difficult news or unpopular messages
• Leading and communicating during a crisis
• Building consensus, commitment and cooperation

• Ethical leadership
• Identifying techniques for building consensus
• Describing how to secure commitment and cooperation to your change initiatives
• Exploring the stages of effective change management
• Creating healthy inter-departmental cooperation and communication

• Leading organizational communication

• Controlling rumors and managing office politics
• Leading cultural change
• Transparency in an organization: how far should we go?
• Choosing the right channel for communicating your message
• Communicating and leading your organizational vision, mission and values

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.