This course will feature:

• Integrating performance measures in strategic and operational management systems
• How to develop and use performance and result indicators
• Understanding success factors
• Methods for developing and implementing a Performance Measurement System
• Provision of a practical resource kit for implementing performance measurements

By the end of this course, delegates will be able to:

• Realize the benefits of utilizing an effective Performance Measurement System
• Deploy a successful methodology for developing and implementing performance metrics
• Address the human factors of implementing a performance measurement system
• Design and develop Dashboards and Scorecards in Excel
• Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs

Team Leaders, Managers, Superintendents, HR Officials, T&D Personnel, General Supervisors, Executives, Supervisors, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, OE Champions, Chief Executive Officers, Directors, Company Secretaries, Presidential Advisors, Ministerial Advisors, Board Advisors, Chief Financial Officers, Board Members, Heads of Department, Directors of Human Resources, Directors of Business Development, Strategic Advisors, Senior Managers, Project Directors, Engineers, any person needs to acquire managerial and leadership skills

Understanding the Current Situation and the Need for Change

• The need for performance measurement
• Current methods of measurement and common failings
• Linking Strategy to Action
• Defining Critical Success Factors
• Excel: Scorecard and Dashboard chart types and variations

Driving the Mission Statement/Aims into the Organization through Success Factors

• The organizational perspectives
• Characteristics of Key Performance Indicators
• Foundations for successful management: The Best Practice Model
• Performance indicators, KPIs, results indicators, KRIs
• Excel: Textual dashboards and in-cell charts

Planning to Implement Performance Measurement

• How to develop and standardize Performance Metrics
• The 6 phase model for implementing a successful Performance Measurement System:
• Implementation Phase 1: Gaining management commitment and selecting a winning team
• Implementation Phase 2: Planning for success
• Excel: Working with dynamic data

Developing and Implementing Success Factors and Performance Measurements

• Identifying and managing human factors in performance measurement
• Implementation Phase 3: Clarifying the success factors and measurements
• Implementation Phase 4: Implementing the system company-wide
• Implementation Phase 5: Finalizing the metrics and developing a reporting structure
• Excel: Putting together Dashboards and Scorecards

Post Implementation: Maintenance and Embedding the Performance Measurement System

• Implementation Phase 6: Maintenance and embedding the system
• Implementation lessons
• Individual plans, presentations and commitment to action
• Excel: Advanced features and skills for Dashboards and Scorecards

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.