By the end of this course, delegates will be able to:

• • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
  • Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
  • At the incident site learn how to avoid mis-management and so make a bad situation worse.
  • Learn how to generate ownership and responsibility by all stakeholders to ensure your organisation responds efficiently and effectively.
  • Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
  • Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
  • Learn how to plan and manage multi-agency exercises - and make them more rewarding and exciting.
  • Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training course and to raise awareness.

Security supervisors & officers, facility supervisors, HR and administrative supervisors responsible for security, Environment, Health and Safety and fire personnel

What should be in Place before the Event?

• • Understanding Crisis Management
  • How to manage a crisis?
  • Virtually every crisis contains the seeds of success as well as the roots of failure
  • The Rationale of the Crisis Manager
  • Consider the range of risks: Natural Environmental; Hazards; Technological loss of utilities product process plant; Human Error; Sabotage and Terrorism
  • Crisis Managers - Roles and Responsibilities - manage the issue before it becomes a Crisis
  • Who else inside and outside the organisation should be involved?
  • Evaluating your risks and vulnerabilities; Consider the worst case scenarios
  • Understanding denial curve and group-think syndromes
  • Who decides who sits in the hot seat?

Pre-Planning, Who and What Else Should be Considered?

• • Who owns the mitigation process?
  • Self-evaluating questionnaires
  • Developing and Implementing Emergency Plans
  • Twelve point check list covering the whole planning process
  • Mutual Aid arrangements
  • Company-wide strategic contingency plans
  • Service or departmental plans
  • Building evacuation plans
  • Crisis Management and Communications. Emergency Centres
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis

Dealing with a Crisis: The Communications Perspective

• • Command and Control Issues
  • Operational (at the scene)
  • Tactical (at the forward control point-incident command)
  • Strategic (boardroom level-emergency operations center)
  • On Scene Crisis Management, essential elements for success
  • Reputation Management - Managing the Media
  • Organizing a Press Conference
  • Conducting Radio and Television Interviews

Incident Management and Aftermath

• • Alerting and Warning. Case Studies. What can go right and what can go wrong
  • Major Incident Simulation - Role Playing Workshop
  • Syndicate selection
  • Reporting back
  • Potential Psychological and Welfare problems in Crisis Management
  • How to improve staff morale and confidence in the process
  • The psychological effects during and after an incident involving injuries - and worse
  • Looking after yourself and your staff
  • Questionnaire, are your batteries in good condition?

Leadership Behavior and Behavioral Safety

• • Validating plans and procedures
  • Discuss the four types of exercise
  • How to get the most out of an exercise
  • Post Incident evaluations
  • De-briefing skills - managing the de-briefs
  • Critique report writing, executive summaries and recommendations
  • How to keep all stakeholders informed
  • Prioritizing the Recommendation

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.