Competencies developed:

• Participants will develop the following competencies:
• Improve interpersonal & communication skills
• Develop more confidence in dealings with clients
• Apply emotional intelligence to understand clients better
• Utilize knowledge of behavior styles to improve consulting approach
• Employ consulting tools and techniques in client assignments
• Help clients develop effective change management strategies

By the end of this course, delegates will learn about:

• How to be an effective internal consultant
• Learn how to establish collaborative relationships with clients
• Greater professional impact on clients
• Increase value to the business through successful consulting
• Enhance skills in resolving consulting conflicts
• Identify guidelines for implementing internal change

The target audience for this series is anyone in a consulting role: internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully.

Day 1: Understanding Internal Consulting

• The Consultancy process
• Consultant Roles
• Identifying the advantages of internal consultants.
• Identifying ways to develop leadership.
• Understanding client needs
• Selling your skills to an internal client

Day 2: Improving Internal Consulting Abilities

• Establishing credibility as an internal consultant
• Steps for receiving feedback
• Resolving a consulting conflict
• Making ethical decisions
• Characteristics of effective consultants
• Identifying and avoiding pitfalls

Day 3: Implementing Change as an Internal Consultant

• Guidelines for implementing internal change.
• Overcoming resistance to internal consultants.
• Managing the Client-Consultant Relationship
• Building a partnership with clients
• Dealing with internal politics
• Gaining confidence as a consultant

Day 4: Developing your Consulting Skills

• Action steps to boost your effectiveness
• Important ways to boost your emotional intelligence
• How to manage successful initial client meetings
• How to develop highly effective questions
• Techniques to boost your active listening
• Responding to your client's behaviour

Day 5: Consulting Tools & Techniques

• Consulting tools to diagnose the problem
• Involving your client in identifying solutions and planning action
• Successful information gathering meetings
• The confidentiality barrier and how to overcome it
• Presenting your findings for maximum impact
• Effective ways to handle difficult people in presentations

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.