This course will feature:

• Understanding Performance Measurement
• How to instigate, prolong and measure Continuous Improvement
• How to find and decipher the good stuff
• The vital impact of people on process
• Running a Benchmarking Project

By the end of this course, delegates will learn about:

• Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking.
• Show how these activities play a part in helping their organization perform at a higher level
• Determine methods for generating and implementing effective performance metrics
• Use a process improvement methodology back at work
• Run a benchmarking project more effectively

Day One

Performance Measurement: The Starting Point for Improvement

• The Need for Measurement
• Data Use and Abuse: Using Data Constructively
• Methods of Selecting Performance Measures
• Developing a Framework for Measurement
• Understanding Variation: The key to understanding performance
• What histograms, run charts and control charts tell us about performance

Day Two

Continuous Improvement

• Understanding Variation: The Range and Standard Deviation
• Taking Appropriate Action against a Process
• An Introduction to Control Charts
• How to Improve a Process
• The Power of Teamwork
• Problem and Mission Statements

Day Three

The Tools of Continuous Improvement

• Understanding and Analyzing a Process
• Identifying causes of problems, and potential solutions
• Demonstrating the link between a cause and its effect
• Understanding the Process
• Investigating Relationships between Variables

Day Four

An Introduction to Benchmarking

• What is benchmarking?
• History of benchmarking
• Different Methods of benchmarking and how they relate to each other
• How to identify potential benchmarking projects
• An overview of the benchmarking process
• Selecting your first project

Day Five

Running a Successful Benchmarking Project

• Scoping and planning benchmarking study
• Identifying and selecting benchmarking Metrics & Partners
• Participant meetings: Planning and running effective meetings to attain the aims of the study
• Benchmarking project management
• Management support activities
• Legal issues

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.