By the end of this training course, participants will be able to:

• understand the skills and competencies required within current and future job roles
• Practice competencies that can contribute to achieving individual and business objectives
• Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
• Enhance set of practical skills that can be used at work
• Understand the personality skills, self and others' behavior
• Improve self-belief and self-confidence

• Secretaries
• Administrators
• Managers
• Supervisors
• Employees who are involved in the design, simplification, or are end users, of procedures
• Supervisors
• Professionals

Management skills

• Personality traits of a master performer
• The Professional role of the senior secretary.
• People management: When to say yes and when to say no!
• Time management and time wasters: specific solutions to gain the title master performer
• Contributing to your Manager’s success
• The secret to prioritizing

Handling the unique demands of your role

• Assertiveness vs aggressiveness
• Equity, ethics and teaching your team to trust in you
• Continuous self-development to build your confidence
• Questioning and listening skills
• Protocol, etiquette and personal branding tips
• Action Planning
• Diary Management

Communication and Organizing skills

• Advanced interpersonal communication skills
• Travel, conferencing and event planning tips
• Improving personal effectiveness.
• Boosting your credibility in the office
• Sharing best practices with your colleagues

Being the Best vs. Being Superb

• The truth about trust
• Giving people what they need: Care, value and prestige
• Does your approach match your skill

Managing your mouth

• Understanding your natural reactions
• Don’t say the wrong things – Reducing sarcasm

Building better business relationships

• Effective relationships between managers and employees
• Keep in touch: Setting the standard for corporate communications
• Living with silence: The fine art of shutting up
• Managing distractions
• The fine art of being liked: Listening and learning

Dealing with different personalities

Managing your Manager

Importance of good first impressions

Building your unique personal brand

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.