![Managing Service Quality & Customer Satisfaction](https://cdga-training.com/uploads/courses/Managing Service Quality & Customer Satisfaction.jpg)
In this course, you will:
By the end of this course, delegates will be able to:
Customer Service Professionals, Managers, Public Relations Officers, Practitioners & Personnel, Quality Management Personnel, Customer Analysts, HR Professionals who have communications roles, Customer Service Representatives & Professionals, Team Leaders & Supervisors, Administrators, HR & Training Professionals, Accounts Personnel, Sales & Marketing Professionals, Marketing Managers or Directors, Sales Managers or Directors, Sales Trainers, Salespeople, Communication Specialists, Brand Managers, Frontline & Reception Staff, Customer Service Representatives (CSR), Personnel responsible for building and sustaining their company’s reputation for customer service excellence, anyone who provides services, products or information to internal, or external customers
Introducing Quality Management & Customer Services
Service Quality: Tools & Techniques
Managing Customer Expectations
People Skills to Deliver Excellent Customer Service
Making It Happen
CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
Code | Date | Venue | Fees | Register |
---|---|---|---|---|
CC129-03 | 06-10-2024 | Casablanca | USD 5450 | |
CC129-04 | 01-12-2024 | Dubai | USD 5450 |
Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality ...
Becoming customer centered is one of the most important aims of any organization. Customer centered refers to the orientation of a company to the needs and behaviors of its customers, rather than inte ...
Becoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviors of its customers, rather than int ...
Becoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers suc ...
Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
CDGA keen to selects highly technical instructors based on professional field experience
Since CDGA was established, it considered a training partner for world class oil & gas institution
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