In particular, this CDGA training seminar enables participants to:

• Link budgeting and costing with strategy execution
• Understand the critical factors which have an impact on business processes
• Discuss about modern system of cost analysis for budgeting purposes
• Master the budgeting and financial skills required for better decision-making
• Identify sources of financial and operational data to support the budgeting process
• Explore the best practices required to manage the multiple organizational performances

By attending this event, delegates will understand:

• The importance of credit to the company and the economy
• The “cost of credit” and its impact on company profitability
• Practical steps that reduce bad debt losses and “uncollectible” debtors
• How to use different tools and techniques to maximize cash collection effort
• How to effectively manage cash and working capital to reduce costs and improve cash flow
• How leading companies from across the globe are achieving best practice in Accounts Receivable

This programmer provides a user-friendly environment to develop the knowledge and techniques related to accounts receivable that are valuable for:

• Finance Executives and Professionals
• Accountants
• Accounts Receivable Managers
• Accounts Receivable Supervisors
• Accounts Receivable Personnel
• Others who are working within accounts receivable process or who wish to develop a practical toolkit to complement their existing professional or technical skills 

DAY 1-

An introduction to Accounts Receivable

• Working Capital and Cash Management
• Understanding “the cost of credit”
• The ‘order to cash’ process
• Understanding “risk” in “credit”
• Accounts Receivable and effective customer service
• Identifying under-performing areas to increase customer satisfaction

DAY 2 -

Customers and trading terms

• Terms of trading
• Tools and techniques of financial analysis: ratios; trends; common size analysis
• The best performance measure – cash or profit?
• Financial distress and the Altman’s Z score-type analyses
• Trend analysis
• Value added analysis of financial statement

DAY 3 -

Developing effective strategies to maximize cash collection

• Identifying effective “pre-delinquency” collection campaigns
• Defining “post-delinquency” activities
• Customer sensitive collection strategies
• Collection techniques and letter cycles
• Appropriate internal and external escalation steps
• Using work flow management to maximize collector performance

DAY 4 -

Practical collection tools and techniques

• Eliminating barriers to payment
• Recognizing excuses and delaying tactics
• Providing solutions to non-payment
• Telephone collection techniques
• Negotiation skills for successful collections
• Building relationships with customers

DAY 5 -

Managing the Receivables Ledger

• Developing effective internal relationships to maximize performance
• Setting targets and tracking performance
• Managing information that dazzles
• Defining meaningful KPI’s
• Latest Developments in Accounts Receivable

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.