Expected Outcomes

Upon completion of the course, participants will have a structured framework for managing logistics and corporate support services, improving operational coordination, controlling costs, managing vendors and stakeholders, monitoring service performance, and ensuring reliable delivery of day-to-day logistics services.

By the end of this course, participants will be able to:

• Develop and implement effective logistics and operational plans.
• Coordinate transportation, travel, accommodation, and related employee support services.
• Supervise day-to-day logistics and corporate support activities efficiently.
• Manage external vendors, contractors, and service providers effectively.
• Establish effective service standards and monitor supplier performance.
• Apply cost-control techniques to logistics and support services.
• Identify operational risks and develop contingency and business continuity measures.
• Manage competing priorities and resolve day-to-day operational challenges.
• Strengthen coordination and communication with internal departments and external stakeholders.
• Develop and monitor meaningful logistics and service-performance KPIs.
• Improve the quality, efficiency, and reliability of corporate support services.
• Apply professional approaches to corporate events, official visits, hospitality, and employee support activities.
• Identify opportunities for process improvement and service optimization.

This course is designed for:

• Logistics Supervisors and Senior Logistics Coordinators
• Logistics and Supply Chain Professionals
• Administration and Corporate Services Supervisors
• Facilities and Support Services Supervisors
• Transportation and Travel Coordinators
• Corporate Services and Office Services Professionals
• Hospitality and Events Support Professionals
• Professionals responsible for vendor and service-provider coordination
• Supervisors responsible for employee logistical support
• Professionals seeking to advance their supervisory and operational logistics skills

DAY 1 – Advanced Logistics Management & Operational Planning

1. Modern Logistics Management

• The role and scope of logistics management
• Logistics within corporate support operations
• Key responsibilities of a Logistics Supervisor
• Integrating logistics with organizational objectives
• Managing service quality, reliability, and responsiveness

2. Logistics Planning & Operational Coordination

• Developing effective logistics plans
• Daily, weekly, and long-term operational planning
• Resource planning and allocation
• Managing priorities and operational workloads
• Coordinating multiple logistics activities simultaneously
• Managing urgent requests and changing priorities

3. Logistics Processes & Service Workflows

• Mapping logistics processes
• Identifying bottlenecks and service gaps
• Standardizing recurring logistics activities
• Improving coordination between departments
• Process improvement and service optimization

DAY 2 – Transportation, Travel & Corporate Support Services

1. Transportation Coordination

• Employee transportation planning and coordination
• Fleet and transportation service management
• Route planning and scheduling
• Transportation service providers
• Managing transportation disruptions and delays
• Safety, reliability, and service continuity

2. Travel & Accommodation Coordination

• Corporate travel planning
• Employee travel arrangements
• Accommodation coordination
• Travel-related vendors and service providers
• Managing last-minute changes and emergencies
• Controlling travel-related costs

3. Corporate Events & Official Visits

• Planning and coordinating corporate events
• Official visits and executive support
• Guest transportation and accommodation
• Catering and hospitality coordination
• Coordination with internal departments and external providers
• Event logistics checklists and contingency planning

DAY 3 – Vendor Management, Cost Control & Service Quality

1. Vendor & Service Provider Management

• Identifying and evaluating service providers
• Defining service requirements and expectations
• Vendor coordination and communication
• Service Level Agreements (SLAs)
• Monitoring vendor compliance and performance
• Managing service issues and corrective actions
• Building effective supplier relationships

2. Logistics Cost Management

• Understanding logistics and support-service cost drivers
• Budget planning and cost forecasting
• Cost monitoring and expenditure control
• Identifying cost-saving opportunities
• Managing service quality while controlling costs
• Evaluating vendor quotations and service proposals

3. Service Quality Management

• Defining service standards
• Monitoring service delivery
• Handling complaints and service failures
• Corrective and preventive actions
• Continuous improvement of support services

DAY 4 – Risk, Contingency Planning & Stakeholder Management

1. Logistics Risk Management

• Identifying operational and logistical risks
• Risk assessment and prioritization
• Transportation and supplier-related risks
• Service interruption risks
• Emergency logistics considerations

2. Contingency & Business Continuity Planning

• Developing contingency plans for critical services
• Alternative transportation and supplier arrangements
• Managing unexpected operational disruptions
• Emergency communication and escalation procedures
• Maintaining continuity of essential support services

3. Stakeholder Management

• Identifying key internal and external stakeholders
• Effective coordination with HR, Administration, Finance, Procurement, HSE, and other departments
• Managing expectations and service requirements
• Professional communication with vendors and service providers
• Handling conflicts and operational challenges
• Escalation and decision-making techniques

DAY 5 – KPIs, Performance Management & Supervisory Excellence

1. Logistics & Corporate Support KPIs

• Developing effective logistics KPIs
• Service quality and responsiveness indicators
• Transportation performance indicators
• Vendor performance indicators
• Cost and efficiency indicators
• Employee satisfaction and service feedback
• SLA performance monitoring

2. Performance Monitoring & Reporting

• Building logistics performance dashboards
• Monitoring trends and service gaps
• Preparing management reports
• Using data to support operational decisions
• Conducting performance reviews with service providers

3. Supervisory Excellence in Logistics

• Effective supervision and delegation
• Managing logistics teams and workloads
• Problem-solving and operational decision-making
• Managing pressure and competing priorities
• Improving communication and coordination
• Developing accountability and service ownership

4. Integrated Logistics Improvement Plan

• Reviewing current logistics and support processes
• Identifying improvement opportunities
• Developing an action plan
• Setting priorities, responsibilities, and timelines
• Establishing measurable performance targets

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.