By the end of the course, participants will be able to:

• Understand the principles of operations and program management.
• Apply frameworks for planning, executing, and monitoring programs.
• Optimize operational processes for efficiency and effectiveness.
• Manage risks, resources, and stakeholders in complex programs.
• Use performance measurement tools to evaluate success.
• Strengthen leadership and decision-making in operational contexts.

• Operations managers and supervisors
• Program and project managers
• Senior executives overseeing multiple initiatives
• Government officials and NGO program coordinators
• Professionals in organizational development and service delivery

• Lectures & presentations for conceptual grounding
• Case studies from corporate, government, and NGO contexts
• Workshops & simulations for practical application
• Group discussions to share experiences and insights
• Performance measurement exercises using real-world data
• Daily reflection sessions to consolidate learning

Day 1: Foundations of Operations & Program Management

• Introduction to operations management principles
• Program vs. project management: key distinctions
• Organizational structures and governance models
• Group exercise: Mapping operations and program responsibilities

Day 2: Planning & Resource Management

• Strategic alignment of programs with organizational goals
• Program planning tools (Gantt charts, logic models)
• Resource allocation and budgeting techniques
• Case study: Effective resource management in large-scale programs

Day 3: Execution & Process Optimization

• Operational workflows and process improvement (Lean, Six Sigma basics)
• Program execution strategies and coordination mechanisms
• Risk management frameworks
• Workshop: Designing efficient operational processes

Day 4: Monitoring & Performance Evaluation

• Key Performance Indicators (KPIs) for operations and programs
• Monitoring tools and dashboards
• Evaluation methods (qualitative & quantitative)
• Simulation: Tracking program performance under constraints

Day 5: Leadership, Adaptation & Future Trends

• Leadership skills for operations and program managers
• Stakeholder engagement and communication strategies
• Adapting to change: digital transformation, sustainability, resilience
• Final group presentations: Program management plan with operational strategy

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.