3 Key Business Benefits

• Improve the performance of your company by practicing a sound Balanced Scorecard Management System;
• Ensure excellence in achieving organizational strategic objectives through a rigorous cascading process of the Balanced Scorecard Architecture across all organizational levels;
• Attain the company’s desired state of evolution by deploying aligned and structured performance management tools.

• Comprehend fundamentals of a Performance Management System;
• Transpose the organizational strategy into a Balanced Scorecard Management System;
• Learn how to integrate the components of a Balanced Scorecard Architecture;
• Differentiate between objectives, KPIs, and initiatives;
• Understand KPI selection and KPI documentation;
• Optimize the data gathering

1. Professionals interested in measuring performance
2. Top/middle/lower management professionals
3. Performance measurement experts

During the three days of face to face training, the course will facilitate experiential learning and ensure a high level of interactivity. Exercises enhance the development of competencies as they range from a simple matching of concepts to extensive analysis of case studies. The learning experience consists in:

• Applying concepts in practical exercises;
• Analyzing case studies and identifying solutions;
• Using templates to develop performance management tools;
• Sharing experiences and best practices;
• Constantly evaluating the participants’ knowledge through short quizzes to support the certification exam.

Day 1 – Performance Management System

Strategy Management and BSC

• Overview of the Performance Management System
• The role of the Balanced Scorecard
• The evolution and current state of the Balanced Scorecard concept
• Steps towards implementing and using a Balanced Scorecard

Strategic planning

• Strategy definition
• Vision and mission statement
• Organizational values
• Value drivers
• Goals

Setting objectives and KPIs

• Objectives formulation
• SMART objectives decomposed
• KPI selection
• KPI documentation
• Initiatives definition

Day 2 – Understanding the BSC Management System

Architecture of a Balanced Scorecard Management System

• Desired State of Evolution (DSOE): linking values, mission, value drivers, and vision
• Strategy Map: objectives as a performance road map
• Performance Scorecard: alignment across all sectors of the organization
• Portfolio of Initiatives: translating priorities into action

Developing Balanced Scorecard Performance Architecture

• Desired State of Evolution formulation
• Strategy Map development: grouping and linking objectives according to perspectives and themes
• Performance Scorecard development: defining the most relevant KPIs
• Initiatives Portfolio development: identifying and prioritizing strategic initiatives

 Day 3 – Implementing and using a BSC

BSC deployment

• KPI activation and data gathering
• Performance reporting with the Balanced Scorecard
• Performance review meetings
• Balanced Scorecard review

Value added by the Balanced Scorecard

• Balanced Scorecard Architecture: cascading across organizational levels
• BSC Management System implementation project
• Key enablers: Technology and innovation

Review and Certification Exam

• Course review;
• Certification Exam.

• Certificate of Attendance: after participating at the 3-day training course;
• Certified Balanced Scorecard Management System Professional: after you have successfully completed all 3 stages of the learning experience.