This course looks to take you from where you are now to a new level of understanding for the key skills
that will help to make you successful at work.

This workshop will help you teach participants:
• Know your own team member roles and responsibilities.
• Understand ways to be an effective team member.
• Know how it feels to experience change and know your level of change tolerance.
• Understand ways to be flexible in times of change.
• Know what a problem is and ways to approach problem solving.
• Recognize the self‐fulfilling prophecy and its relevance to their work.
• Appreciate the variety of behaviors that characterize resourcefulness in the workplace.
• Identify tips to giving and receiving feedback.
• Realize the uses of feedback to increase their strengths as leaders in the workplace.
• Recognize self‐confident behaviors in the workplace.
• Utilize a three‐step process to building your own self‐confidence.
• Apply a number of group methods for creative thinking.
• Recount the history of social and emotional intelligence theory.
• Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to
workplace experiences.

• Employees and professionals seeking to improve soft skills.
• Teams needing better collaboration and communication.
• New hires or early-career workers building foundational workplace skills.
• Aspiring leaders developing confidence, feedback skills, and emotional intelligence.
• Students or job seekers preparing for workplace expectations.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include:
• Lectures
• Workshop & Work Presentation
• Case Studies and Exercise
• Videos and General Discussions

• You should have clear and definite purposes
• A system of personal wishes and beliefs
• Time and goal strategy
• Enthusiasm generation
• The system willpower‐energy
• Empathy
• Role modeling
• Communication
• Identifying and paying the price
• Overcoming the refusal and frustration
• Persistence and change management
• Creative thinking implementation

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total
course duration.