By the end of the course, participants will be able to:

• Demonstrate and explain the skills and duties of a confident security officer
• Explain the relevant legislation/law that impacts the work of a security officer
• Explain the importance of emergency procedures within the workplace
• List the safety principles, procedures and policies, which are required within the workplace
• Apply good communication, customer care and negotiating skills
• Apply searching, patrolling and scene preservation skills
• Describe the use of access and egress control within the security officer role

Security officers, managers, team leaders and other individuals who require the skills and duties to perform or manage security roles within the workplace

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Introduction to Supervising Security Operations

• Introduction
• What is Security?
• Customer Service
• The Structure of Law

Manned Security Operations

• Roles of a Security Officer
• Crime Identification
• Arrest Procedure
• Security Report Writing
• Investigations & Evidence

Physical Security Operations

• Patrolling
• Access & Egress Control
• Search Procedure

Systems Security Operations

• Technology & Systems
• Close Circuit Television (CCTV)
• Surveillance

Safety and Emergency Response

• Health and Safety Awareness
• Risk, Threat and Vulnerability Assessments
• Principles of First Aid
• Fire Safety Awareness
• Emergency Response & Evacuation Procedures
• Incident Management

Communication Skills and Conflict Management

• Communication & Reporting Skills
• Introduction to Conflict management
• Preventing Conflict
• Managing Conflict
• Learning from Conflict

Physical Intervention and Use of Force

• Introduction to Physical Intervention
• Use of Force and the Law
• Disengagement Skills
• Escorting and Guiding Skills

 CDGA attendance certificate will be issued to all attendees completing a minimum of 80% of the total course duration.