• Develop the project plan for a KPI implementation initiative
• Practice a sound framework to ensure KPIs are aligned to strategy
• Receive personalized feedback on developing the KPI portfolio of instruments
• Expand your business network as a member of the Certified KPI Professionals Community
• Access +15 templates that help you implement a KPI Measurement Framework in your organization
• Obtain 40 CPD credits to include in your CPD records for your professional body, institute, regulator or employer.

By The end of this session you will be:

• Understand KPI measurement challenges;
• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Select KPIs for scorecards and dashboards;
• Develop a KPI implementation project plan;
• Optimize the KPI activation and data gathering process.

• Professionals interested in measuring performance:

Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in Key Performance Indicators, will acquire the competencies needed to measure the performance of their team, department or organization.

• Top/middle/lower management professionals

Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using KPIs. The tools and resources offered as part of the Certified KPI Professional Training Course enable managers to apply the concepts learned within their organizations, immediately after the course.

• Performance measurement experts

For professionals like Data Analyst, Strategy Manager, Performance Management Officer or Performance Architect, it is important to develop competencies in measuring performance, especially in terms of KPI selection and data

gathering. Usually, this particular audience already has a performance measurement system set in place and the Course offers them the opportunity to learn the best practices used in this field and identify how their current processes and approaches regarding KPIs can be improved.

Core Course

During the 3 days of Certified KPI Professional training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists in:

• Applying concepts in practical exercises;
•  Analyzing case studies and identifying solutions;
•  Using templates to develop performance measurement instruments;
• Sharing experiences and best practices;
• Creating a network of KPI Professionals;
• Constantly evaluating the participants’ knowledge, through short quizzes to support the certification exam.

The 2 days of Certified KPI Practitioner training are characterized by high interactivity and group activities, combined with individual work. The learning experience is designed to help participants develop the final portfolio necessary to obtain the KPI Practitioner Certificate. During this stage, you are:

• Dedicating 90% of the time to KPIs related practical exercises;
• Completing exercises that are designed based on real life examples, following a KPI implementation case study, from project planning to KPI data visualization;
•  Receiving tips and tricks for overcoming the most common challenges of performance measurement;
• Sharing experiences and forming a community of practice;
• Receiving assistance and constant feedback on your work.

Day One:

• The world of KPIs

• Challenges in performance measurement
• The value added by KPIs
• KPIs concept map
• Governance
• Organizational levels

Understanding KPIs

• KPI related terminology
• SMART objectives decomposed
• KPI lifecycle

KPI typology

• Leading vs lagging KPIs
• Qualitative vs quantitative KPIs
• Efficiency vs effectiveness KPIs

KPI taxonomy

• Interdisciplinary systemic worldview
• KPI use case scenarios
• KPI DNA map

Day 2

KPI selection

• KPI selection for organizational scorecard
• KPI selection sources
• KPI selection techniques

KPIs in Context

• KPI selection for industry
• KPIs cascaded to functional area

KPI documentation

• KPI documentation form functions
• KPI documentation form design
• KPI documentation process
• Organizational KPI libraries development
• Weights and Indexes

Working with targets

• KPI documentation processe
• Targets in practice
• Challenges in working with targets
• Negative behaviors when setting targets

Day 3 :

Data gathering

• Data quality dimension
• KPI reporting data source
• KPI activation tools
• KPI activation techniques
• Guidelines to improving communication with data custodians
• Community of Practice

 Data visualization

• Guidelines to design efficient templates
• Usability in terms of visual design
• Scorecard and dashboard example
• Best practices in scorecard design
• Best practices in dashboard design

Review & evaluation test

• Course review
• Q&A

Certification Exam

 Day 4

KPI Project Coordinatio

• The business case for KPI implementation
• KPI project plan
• Primary and secondary data sources
• KPI workshop briefing pack

KPI Selection

• Value driver concept mapping
• Strategy map
• KPI Selection techniques ( Expo, KPI clustering
• KPI selection techniques (VFA, balancing)
• Organizational scorecard
• Initiatives management

 Day 5

KPI selection at operational level

• Department scorecard
• Operational dashboard

 KPI Selection at Operational Level

• Department scorecard
• Operational dashboard.

KPI Measurement

• Data gathering communication
• KPI report
• Change log

Review and Q&A

• Course review
• Q&A

The CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration