• Building instant rapport and trust
• Active listening and empathy skills
• Positive body language and non-verbal communication
• Managing difficult personalities
• Constructive feedback techniques
• Conflict handling and emotional control
• Influence and persuasion fundamentals
• Building long-term professional relationships

By the end of this course, participants will be able to:

1. Develop strong interpersonal communication skills.
2. Build trust and rapport quickly with colleagues and clients.
3. Apply emotional intelligence in daily interactions.
4. Handle difficult conversations professionally.
5. Manage conflicts constructively.
6. Deliver and receive feedback effectively.
7. Strengthen collaboration and teamwork.
8. Enhance personal influence and professional presence.

• Managers and Team Leaders
• HR Professionals
• Customer Service Representatives
• Sales & Marketing Professionals
• Supervisors and Administrators
• Professionals seeking to improve interpersonal effectiveness

Day 1 – Foundations of Effective People Skills

• Understanding interpersonal dynamics
• The importance of emotional intelligence
• The 11 Simple People Skills overview
• Self-awareness assessment
• Building rapport and first impressions
• Practical exercises and reflection

Day 2 – Communication Mastery

• Active listening techniques
• Asking powerful questions
• Verbal clarity and tone control
• Body language and non-verbal cues
• Eliminating communication barriers
• Role-play exercises

Day 3 – Emotional Intelligence & Relationship Building

• Self-regulation and emotional control
• Empathy in professional settings
• Trust-building behaviors
• Managing difficult personalities
• Handling criticism and rejection
• Workshop: Relationship-building scenarios

Day 4 – Conflict Management & Influence

• Understanding conflict triggers
• De-escalation techniques
• Assertive vs aggressive behavior
• Giving and receiving constructive feedback
• Principles of persuasion and influence
• Case studies and group simulations

Day 5 – Collaboration, Leadership Presence & Action Plan

• Team collaboration skills
• Creating positive workplace culture
• Leadership presence and credibility
• Long-term relationship management
• Personal development action plan
• Final assessment & interactive group presentation

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.