• Understanding the psychology of anger
• Identifying personal triggers and behavioral patterns
• Emotional Intelligence (EQ) in managing anger
• Cognitive Behavioral techniques for anger control
• Communication and conflict resolution skills
• Stress management & relaxation techniques
• Building long-term emotional resilience

By the end of this course, participants will be able to:

1. Recognize the causes and early warning signs of anger.
2. Identify personal anger triggers and behavioral responses.
3. Apply practical techniques to control anger in real-time situations.
4. Improve communication during conflicts.
5. Reduce workplace stress and emotional escalation.
6. Develop emotional intelligence competencies.
7. Build long-term strategies for emotional balance and resilience.

• Managers & Team Leaders
• HR Professionals
• Customer Service & Frontline Staff
• Employees in high-pressure environments
• Individuals seeking personal development
• Anyone aiming to improve emotional regulation skills

Day 1 – Understanding Anger & Emotional Awareness

• What is anger? Myths vs facts
• The psychology and physiology of anger
• Types of anger (passive, aggressive, passive-aggressive)
• Emotional triggers and patterns
• Self-assessment: Personal anger profile
• Group discussion & reflection exercises

Day 2 – Emotional Intelligence & Self-Control

• Introduction to Emotional Intelligence (EQ)
• Self-awareness and self-regulation
• The anger escalation cycle
• Techniques to interrupt anger reactions
• Mindfulness and breathing techniques
• Practical exercises & role play

Day 3 – Cognitive & Behavioral Techniques

• Cognitive Behavioral Therapy (CBT) basics
• Reframing negative thoughts
• Challenging irrational beliefs
• Managing impulsive reactions
• Developing alternative response strategies
• Workshop: Real-life scenario simulations

Day 4 – Communication & Conflict Management

• Assertive vs aggressive communication
• Active listening skills
• Conflict resolution models
• De-escalation techniques
• Handling difficult conversations professionally
• Role-play exercises & feedback

Day 5 – Stress Management & Long-Term Emotional Resilience

• Stress and anger connection
• Stress reduction strategies
• Relaxation techniques & grounding methods
• Building resilience habits
• Personal anger management action plan
• Final assessment & feedback session

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.