• Foundations of effective communication
• Emotional Intelligence in workplace interactions
• Active listening and questioning techniques
• Body language and non-verbal communication
• Assertiveness and confidence building
• Managing difficult conversations
• Conflict resolution strategies
• Cross-functional communication skills

By the end of this course, participants will be able to:

1. Communicate ideas clearly and confidently.
2. Apply emotional intelligence in daily interactions.
3. Demonstrate active listening and effective questioning techniques.
4. Build rapport and maintain positive professional relationships.
5. Handle difficult conversations constructively.
6. Manage workplace conflicts effectively.
7. Improve teamwork and collaboration through better communication practices.

• Employees at all organizational levels
• Supervisors and Team Leaders
• HR & Administrative Professionals
• Customer-facing staff
• Project Coordinators
• Professionals seeking to enhance communication effectiveness

Day 1
Communication Foundations

• Communication process and models
• Barriers to effective communication
• Verbal vs non-verbal communication
• Self-assessment: Personal communication style
• Building first impressions and rapport
• Interactive exercises

Day 2
Emotional Intelligence & Self-Management

• Introduction to Emotional Intelligence (EQ)
• Self-awareness and self-regulation
• Empathy and social awareness
• Managing emotional reactions
• Practical scenarios and role plays

Day 3
Active Listening & Assertiveness

• Levels of listening
• Questioning techniques
• Providing constructive feedback
• Assertive communication vs passive/aggressive styles
• Practice workshop and simulations

Day 4
Managing Difficult Conversations & Conflict

• Understanding sources of conflict
• De-escalation techniques
• Conflict resolution models
• Negotiation basics
• Case studies and group exercises

Day 5
Professional Presence & Team Collaboration

• Influencing without authority
• Cross-functional communication
• Presentation confidence
• Building long-term professional relationships
• Personal development action plan
• Final assessment and feedback session

CDGA attendance certificatewill be issued to all attendees completing minimum of 75% of the total course duration.