By the end of this course, participants will be able to:

• Understand the end-to-end contract and supplier performance lifecycle
• Translate contract terms into clear, measurable performance requirements
• Design and implement effective KPIs, SLAs, and performance dashboards
• Establish robust contract governance and performance review structures
• Manage underperformance, disputes, and corrective actions proactively
• Drive continuous improvement and supplier value creation
• Balance compliance, collaboration, and commercial control
• Support risk management, continuity, and value realization

This course is designed for:

• Contract and Commercial Managers
• Procurement and Strategic Sourcing Professionals
• Supplier Relationship Managers
• Supply Chain and Operations Managers
• Project and PMO Professionals
• Legal and Compliance Professionals (non-law focus)
• Vendor Management and Outsourcing Teams
• Public Sector and PPP Contract Managers

Prerequisite: Basic knowledge of procurement or contract management is recommended.

The course uses a practical, interactive, and results-focused methodology, including:

• Instructor-led masterclasses
• Real-world contract and supplier case studies
• Hands-on KPI and SLA design workshops
• Role-play simulations (performance reviews, escalation meetings)
• Group discussions and peer learning
• Practical tools, templates, and checklists
• End-of-course action planning

Focus is on how to manage contracts and suppliers after award, where most value is won or lost.

Day 1 – Contract Management Foundations & Governance

Topics:

• Contract lifecycle overview:
• Award → Mobilization → Delivery → Close-out
• Role of contract management in value realization
• Contract governance structures:
• Roles and responsibilities (RACI)
• Decision rights and escalation paths
• Translating contracts into operational controls
• Key contract clauses impacting performance:
• Scope, deliverables, KPIs, incentives, penalties
• Change management and variations
• Contract risk identification and control

Workshop:

• Contract risk and governance mapping exercise

Day 2 – Supplier Performance Measurement & Control

Topics:

• From contract terms to performance management
• Designing effective KPIs and SLAs:
• Output vs outcome measures
• Leading vs lagging indicators

• Performance scorecards and dashboards
• Data collection, validation, and reporting
• Performance review structures:
• Operational, tactical, and strategic reviews
• Managing underperformance:
• Root cause analysis
• Corrective and preventive actions
• Incentives and remedies

Practical Exercise:

• Build a supplier performance scorecard and review cadence

Day 3 – Relationship Management, Improvement & Value Creation

Topics:

• Supplier relationship management (SRM) models
• Balancing compliance and collaboration
• Continuous improvement and value engineering
• Managing changes, claims, and disputes
• Handling critical situations:
• Persistent underperformance
• Contract breaches
• Renegotiation and exit strategies
• Linking supplier performance to:
• Risk and continuity management
• ESG and sustainability objectives
• Contract close-out, lessons learned, and renewal decisions

Final Simulation:

• Supplier performance review meeting and escalation scenario

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.