• Assess risk and coverage needs; choose appropriate channels (redundancy, multilingual).
• Develop governance, activation criteria, and message templates.
• Integrate with EOC/dispatch and field sensors (where applicable).
• Plan tests, drills, maintenance, and performance metrics.
• Produce a Mass Notification Policy & Technical Selection Matrix.

• Emergency managers, security/HSE leaders, site incident coordinators.
• Dispatch supervisors, IT/OT system owners, facilities/operations.
• Municipal public safety directors, campus safety, utilities.

Day 1: Risk Assessment & Channel Strategy

• Hazard, vulnerability, and audience analysis
• Channel mix (sirens, SMS, apps, PA, radio interrupt, desktop)

Day 2: Governance & Activation Protocols

• Roles/authorities, legal and compliance aspects
• Trigger criteria, escalation ladders, audit trails
• Exercise: approval workflow under time pressure

Day 3: Technical Architecture & Integration

• CAP feeds, system interfaces, redundancy/failover
• Interoperability with EOC/COP and field sensors
  
  

Day 4: Message Templates & Multilingual Delivery

• Crafting concise, actionable alerts (plain language)
• Accessibility, multilingual policies, special populations

Day 5: Testing, Drills & Performance Metrics

• Drill design, live tests, measurement (reach, latency, opt-in)
• Maintenance schedules and continuous improvement
• Deliverable: Mass Notification Governance Policy, message templates, test plan

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.