• Define EOC roles, information lifecycles, and decision rhythms.
• Build COP dashboards integrating operational, logistics, and public information streams.
• Standardize SITREPs, status boards, and resource requests.
• Develop EOC Communications SOPs (channels, priorities, backup paths).
• Conduct functional exercises and After-Action improvements.

• EOC managers, planning/operations chiefs, SITREP officers, duty officers.
• Industrial emergency coordinators (refinery, utilities, petrochemical), municipal emergency managers.
• IT/OT liaisons supporting data feeds and visualization.
  
  

Design sprints for SOPs and boards, live drills, tabletop scenarios, COP prototyping, and functional exercises.

Day 1: EOC Framework & Information Flow

• EOC structures (centralized/decentralized/virtual)
• Information intake, validation, distribution
• Exercise: information routing map

Day 2: COP Design & Visualization

• Status boards, dashboards, GIS layers, timelines
• Data sources and update cadence; version control
  
  

Day 3: SITREPs, Resource Requests & Logistics

• SITREP templates: content standards & brevity
• Resource tracking: requests, staging, assignments
• Exercise: logistics surge injects
  
  

Day 4: Coordination with Field & PIO

• Aligning operational updates with public messaging
• Briefing schedules, handover, and knowledge continuity
  
  

Day 5: Functional Exercise & AAR

• EOC activation simulation with inject timeline
• Evaluate COP, SITREP rhythm, decision logs
• Deliverable: EOC Communications SOP + COP dashboard mock-up + AAR

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration