• Set up and operate JIS/JIC with partners.
• Craft messages using risk communication best practices (clarity, empathy, actionability).
• Manage media briefings, press releases, and stakeholder updates.
• Monitor and counter misinformation; coordinate with legal and leadership.
• Produce a Crisis Messaging Playbook with pre-approved templates.
  
  

• PIOs, communications officers, EOC public information staff.
• Executives and HSE leaders who brief stakeholders.
• Municipal officers, industrial site spokespersons, CSR/PR teams.

Micro-lectures, message labs, press conference simulations, social listening drills, scenario-based writing, peer reviews, and video feedback.

• Day 1: Risk & Crisis Communication Foundations
• Public information in emergencies; trust & credibility
• Message structure: hazard, impact, protective actions

Day 2: JIS/JIC Operations & Stakeholder Mapping

• • JIS/JIC setup, staffing, workflows, approvals
  • Stakeholder analysis (community, regulators, employees)
  • Exercise: multi-agency message alignment
    
    
• Day 3: Media Handling & Briefings
  • Press conference planning; spokesperson skills
  • Bridging techniques; tough questions
    
    
• Day 4: Digital Channels & Rumor Control
  • Social media ops, monitoring, escalation ladders
  • Misinformation/disinformation tactics and countermeasures
    
    
• Day 5: Capstone & Playbook Finalization
  • Combined scenario; rolling updates and stakeholder emails
  • Coordination with field/EOC; consistency checks
  • Deliverable: Crisis Messaging Playbook (templates, approval flow, media list, social plan)

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.