By the end of this course, participants will be able to:  

• Understand the principles and importance of crisis management
• Identify potential internal and external crisis scenarios
• Develop crisis preparedness and response plans
• Apply risk assessment and mitigation strategies
• Establish effective communication during crises
• Implement business continuity and recovery procedures
• Foster organizational resilience and proactive crisis culture

• Senior Managers and Executives
• Risk and Compliance Officers
• Operations and Project Managers
• Security and Emergency Response Teams
• Business Continuity and Crisis Management Professionals
• Professionals involved in strategic planning and organizational resilience

Day 1: Introduction to Business Crisis Management

• Understanding the nature and types of business crises
• Crisis management principles and frameworks
• Key roles and responsibilities during a crisis
• Case studies of major business crises

Day 2: Risk Assessment & Crisis Preparedness

• Identifying potential internal and external threats
• Risk assessment methodologies
• Developing crisis management plans
• Scenario planning and simulations
• Early warning systems and monitoring

Day 3: Crisis Response Strategies

• Activation of crisis management teams
• Decision-making under pressure
• Operational response protocols
• Stakeholder communication and media management
• Coordination with authorities and partners

Day 4: Business Continuity & Recovery Planning

• Business continuity principles
• Recovery planning and restoration of operations
• Resource allocation and prioritization
• Testing and updating continuity plans
• Lessons learned from real-world recovery efforts

Day 5: Leadership, Communication & Lessons Learned

• Crisis leadership and decision-making
• Communication strategies and transparency
• Post-crisis evaluation and reporting
• Embedding resilience into organizational culture
• Group exercises, action planning, and course review

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.