By the end of this training, participants will be able to:
• Apply the principles of ER in their organisation (application)
• Differentiate between the psychological contract and engagement (analysis)
• Design a stakeholder engagement strategy (synthesis)
• Defend ER decisions based on best-practices (evaluation)
• Describe the basics of principle-based negotiation (knowledge)
• Understand issues suitable for workplace mediation (comprehension)

This Advanced Certificate in Employee Relations (ER) training course is designed for those who already have experience and training in ER. It may also suit:

• Employee Relations (ER) Personnel
• Industrial Relations (IR) Personnel
• Union Delegates and Officials
• Human Resource Management (HRM) Professionals

Day 1
Transformational Employee Relations

• Developing a positive employee relations framework
• Current Trends in Employee Relations
• The Role of Trade Unions in the global workplace
• Understanding the Psychological Contract
• Dealing with Generations Y, Z and Alpha
  
  

DAY 2

Stakeholder Engagement Fundamentals for HR professionals

• Essentials of stakeholder management
• The difference between engagement and management
• The consequences of ineffective stakeholder collaboration
• Identifying stakeholders – key techniques
• Three practical tools for stakeholder analysis
  
  

DAY 3

Negotiation Skills for Employee Relations

• An Introduction to Negotiation
• The win-win concept explored- getting to “yes”
• The Coleman Raider “bare bones” model
• Best Alternative to a Negotiated Agreement (BATNA)
• National cultural and negotiation
  
  

DAY 4

Managing Conflict in The Workplace

• Analysing conflict handling behaviour 
• Proven methods for resolving and managing conflict
• Alternative Dispute Resolution (ADR)
• Discipline and grievance handling: best practices
• Investigation of grievances

DAY 5

An Introduction to Workplace Mediation

• Understanding HR’s role in mediation
• Issues suitable for mediation
• Stages of workplace mediation
• Reaching and formalising agreements
• Personal Action Planning