Participants attending this CDGA training course will develop the following competencies:

• Align the voice of the customer with business strategy
• Understand core operational practices
• Understand the importance operational excellence
• Develop an operational excellence action plan
• Efficiently utilise resources by employing effective planning and controlling activities

This Operations Management Masterclass training course aims to enable participants to achieve the following objectives:

• Translate organisation goals into operational performance objectives
• Efficiently utilise resources by employing effective planning and controlling activities
• Understand what operational excellence is
• Recognise the significance of operations and how it fits in the customer supply chain
• Emphasise the importance of change
• Develop problem-solving skills in relations to managing operations

The Operations Management Masterclass training course is specifically developed for executives, superintendents, supervisors, team leaders, coordinators, officers and specialists responsible for:

• Operations
• Procurement / Purchasing
• Supply Chain / Logistics
• Production / Manufacturing
• Warehousing / Inventory
• Quality / R & D
• Projects
• Business / Process Improvement
• Plant / Utilities
• Applications
• Performance

Day 1 : Fundamentals of Operations Management

• What does Operations Management involve?
• The importance of Operations Management
• Key Processes and Terms of Operations Management
• Skills required of an Operations Manager
• The role and responsibilities of the Operations Manager

Day 2 : Principles of Operational Excellence

• Objectives of Operations Management
• Alignment of organisational operations and functional strategies
• Core Operational Principles
• Strategic Planning
• Operations Management – Tools and Techniques

Day 3: Logistics and Supply Chain Management

• Managing the Supply Chain
• Location, capacity and layout strategy
• Materials management and strategy
• Inventory Management
• Manufacturing Information Systems (MRP, MRP11, ERP)
• Just-in-Time systems

Day 4: Managing Quality and Service Delivery

• Lean thinking and six sigma
• Quality control and improvement
• Service Delivery System Design
• Process Flow Analysis
• Sales and Operations Planning (S&OP)

Day 5: Business Process Management (BPM)

• The value and benefits of Business Process Management
• The principles of Business Process Management and how to apply them
• The strategic, tactical and operational considerations in a comprehensive BPM framework
• Process Problem Analysis
• Business Process Redesign (BPR)

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration