• Building trust based relationships
• Influencing others
• Listening
• Interpersonal communication
• Creative thinking and problem solving
• Presenting ideas
• Building convincing business cases
• Thinking win / win
• Influencing others
• Seeking input and different perspectives

By the end of this course delegates will be able to:
• Understand the role of trust in building successful relationships
• Identify, analyze and engage stakeholders – the power / interest matrix
• Recognize the role of context when communicating and building relations with others
• Identify and pursue relationship opportunities that bring value and achieve results
• Develop, manage and nurture relationships – moving from transactional to transformational
• Expand and broaden the network of influence and success

Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people, and see the great benefits that result from building powerful trusting relationships.

This course relies on active participation as a core activity relying on different business scenarios and case
studies to impart critical knowledge and skills about successful communication and relationship.
The course also uses a mix of interactive techniques, such as brief presentations by the participant different role-plays, practical team and individual exercises, and self-evaluations.

Relationships and the trust factor
• Introduction to human relations
o The good, the bad and the ugly
• The need for relationships and networks
o Thinking beyond oneself
o The challenges of modern day habits
• Why trust matters?
o Positive relationships versus forced relationships
o The Johari Window
• What influences relationships and networks?

Relationships and Communication
• The three elements of communication
• The importance of preparing and organizing one’s thoughts and ideas
• Why assertiveness matter – the pros and cons
• The Botari Box
• Building rapport in the workplace
• The likeability factor

Relating to the hearts and minds
• Knowing your stakeholders
• Managing your stakeholders expectations
• ‘Selling’ your ideas
• Creating a persuasive message that evokes the right emotions
• Reframing your message to accommodate your stakeholders’ needs, wants and style
• Communicating with difficult people
• Communicating difficult topics

Building and influencing relationships
• Power and influencing
• Dale Carnegie and self-awareness
• What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
o Identifying opportunities to build strong and healthy working relationships
• The role of context in building successful relationship
• Seeking feedback and different perspectives
• Investing in a relationship
o Moving from the transactional to the transformational
o Tips to developing positive relationships
• Working through difficult relationships
o Divesting from a relationship

Successful networking
• Reasons for building your network
• The benefits of building your network
• Things to remember with networking
• Simple tips to remember when building your networking
• Effective business and professional networking
• Broadening your network

Personal Action Plan

CDGA attendance certificate will be issued to all attendees completing a minimum of 75% of the total course duration