This CDGA training seminar will highlight:
• Yours and others natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict – and help to manage it
• Powerful conflict-management strategies to use in any conflict situation
• Highly effective strategic and verbal techniques to provide effective decisions from your team
• Utilise the key skills needed to make effective decisions to move people from negative to positive mindset
• Master the art of empowering others to increase performance and personal potential

• Understand your own and other’s conflict personality profiles and preferred approaches to conflict situations
• Deal with difficult people and situations using a large range of powerful techniques
• Utilise powerful practical and psychological decision making techniques
• Adapt practical decision making techniques to ensure positive and optimum outputs
• Develop and perfect the art of empowerment to increase performance and personal potential

This CDGA training course is suitable to a wide range of professionals who need to manage conflict situations as well as develop their decision making and empowering others to achieve success, including:
• Senior Managers
• Managers
• Supervisory / Team Leaders
• HR & L&D Personnel

Day 1
Conflict and Personal Conflict Strategies
• Defining the Nature, Types and Causes of Conflict
• Conflict vs. Competition: When One Overtakes the Other
• Benefits and Drawbacks of Conflict in the Workplace
• The Power of Emotional Intelligence in Conflict Situations
• Assessing Your Conflict-management Default Mode
• Utilising the Circles of Concern and Influence
• Key Motivations or Drivers of Individuals and Group

Day 2
Advanced Interpersonal Skills For Conflict Management
• The Art to Successful Communication
• Personality Preference Assessment: Communicating with Different Personalities
• Using Powerful Questions to Gain the Right Information
• Active Listening Skills to Validate others’ Needs
• Building Rapport and the Circle of Trust Technique
• Transactional Analysis: The Power of Questions
• Perfecting the Art of Non-verbal Language Signals

Day 3
Decision Making Process through Positive Influence
• Psychological Insights into Why and How We Make Decisions
• Models and Techniques for Decision-making
• Group Decision-making: Optimising the Best Results
• Master the Art of Positive Influence for Optimum Decision-making
• Framing and Re-framing Issues to Facilitate Positive Outcomes

Day 4
Mastering Empowerment for Increased Performance
• Applying the Key Factors for Empowerment
• Defining the Perceptions of Performance Management

• Utilsing Motivation and Job Enrichment Factors for Increased Performance
• From Good to Excellent, ‘Power’ Empowerment Techniques
• Coaching Others to Excellence
• Empowerment Role-play and Analysis

Day 5
Developing an Empowering Culture for Success
• Understanding the Key Factors in a Successful Organisation Culture
• High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
• Establishing Appropriate Organisational Values and Behaviours
• Making Your Organization a Desirable Place to Work
• Summary and Next Step

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.