The main objective is to empower professionals with:
. in-depth knowledge and understanding of business process re-engineering
. the required skill, confidence and experience to partake in or independently drive business process
re-engineering in your organisation
. the adequate skill set and exposure to partake in or drive business process re-engineering in any
other organisation, thus increasing the scope for career progression
. the knowledge and experience of working with advanced tools, techniques and concepts related to
business process re-engineering
. the ability to bring about significant changes in business and individual performance as well as
foster competitiveness in operations
. the capabilities and experience to drive implementation of an unconventional thought process
among all employees of the organisation
. the experience, confidence and knowledge to lay more focus on the customer, thus increasing client
satisfaction and in turn market share and profitability for the organisation

. Top management of organisations who need to understand the significance of business process re-engineering and training employees to adopt the thought process
. Operations and project managers majorly responsible for operations and management of
projects within the organisation
.Quality managers responsible for ensuring quality through all processes and practices within the
organisation

. Internal and external auditors who should understand the benefits of and the desired outcomes of
business process re-engineering
. Policymakers who should look for opportunities of changes in processes and guidelines while
framing documentation, in the best interest of the customer, employees and organisation
. Process excellence specialists whose main responsibility is to ensure excellence and quality in
business processes and protocols
. Any other professional who would be interested to know more about business process re-engineering

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• • Lectures
  • Workshop & Work Presentation
  • Case Studies and Practical Exercise
  • Videos and General Discussions

The course covers the following topics regarding business process re-engineering and its importance to business
process improvement:
Module 1 – Principles of Business Process Re-engineering
 Organise around outcomes, not tasks
 Identify processes and prioritise as per re-design urgency
 Integrate information processing into real work
 Treat geographically dispersed resources as centralised
 Link parallel activities instead of integrating only results
 Put the decision point where work performed; build control into processes
 Capture information once and at the source
Module 2 – Three-Phased Approach to Business Process Re-engineering
 Planning
 Re-design
 Implementation
Module 3 – Aspects of Re-engineering
 Fundamental
 Radical
 Dramatic
 Processes
Module 4 – Elements of Business Process Re-engineering
 Process-related elements
 Technology-related elements
 Organisation-related elements
Module 5 – Steps in Business Process Re-engineering
 Envision new processes
 Initiate change
 Process diagnosis
 Process re-design
 Reconstruction
 Process monitoring
Module 6 – Business Process Re-engineering Tools and Techniques
 Purpose analysis
 Competitiveness comparison
 Process quality management
 Strategic capacity analysis
 Critical success factors versus performance drivers analysis
 Change management
 Brown paper flowcharting
 Process activity analysis
 Waste analysis
 Ownership analysis
 Benchmarking
 Resource domination analysis
 Product lifecycle analysis
 Pareto analysis
 Segmentation
 Input/Process/Output diagrams
 Control systems design
 Measures of performance design
 Culture development
 Postponement and mass customisation
 Risk analysis, SWOT and FMEA
 Simulation
Module 7 – Success Factors of Business Process Re-engineering
 Business process re-engineering team composition
 Business needs analysis
 Adequate information technology infrastructure
 Effective change management
 Ongoing continuous improvement
Module 8 – Benefits of Business Process Re-engineering
 Radical changes in performance
 Competitiveness in operations
 Unconventional thought approaches
 Noticeable pace and quality of response to customer needs
 Structure focusing on customer
 Increased market share and profitability
 Improved cycle times, cost ratios and quality
Module 9 – Risks of Business Process Re-engineering
 Resistance to change
 Drawbacks to business process re-engineering
 Higher demands for workers

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration