By the end of this course delegates will be able to:

• Calibrate and maintain as part of the quality assurance and quality control procedures
• Increase the awareness of occupational health and safety in the laboratory environment, and exercising total professionalism in scientific and management areas. 
• Identify the dangerous chemicals and how to minimize the risk associated with tem in case of fire, chemical spill or sudden failure of equipment 
• Exercise total quality management in producing reliable, consistent and independent results and on-time to their customers
• Emphasize on equipment
• Identify the most effective and efficient practice in planning, organizing, prioritizing and executing the business requirements. 
• Develop effective communication and interpersonal skills among lab personnel 

Laboratory Managers, Analytical Chemists, Medical Scientists, Lab Technicians, Chemical Engineers, Laboratory Supervisors, Research and Development Scientists, Microbiologists, Laboratory Analysts, Food Technologists, Quality Assurance/Control Managers/Auditors, Instrumentation Engineers, Chemical Engineers & Industry Personnel, Production Personnel who may be responsible for in-process laboratories or testing

The idea of this course is to give an introduction to working in a laboratory. It is hoped that people become aware of their role and function in a laboratory environment. Whatever the function of the laboratory, it's most important asset is the staff and how those staff perform. This course presents people with the basics to become an integral part of the laboratory and assist the facility to generate data that are of high quality and scientifically reliable.

• Introduction and the expectation
• Types of reports
• What is a technical report?
• Reviewing basic writing skills
• Enhancing your report
• Report writing strategies
• Scientific reports
• One page reports
• Analytical test reports and certificates of quality
• Electronic versus paper reports
• Recording and review of results
• Test method writing
• Reporting to senior management team
• Summaries of working
• Instructions, procedures, etc.
• Handling customer complaints (reports vs. other techniques)
• Customer complaint response reports

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.