By the end of this course, delegates will be able to:

• Understand the fundamentals of laboratory management
• Know the key components of a laboratory management system in accordance with ISO/IEC 17025
• Introduce the concepts, approaches, methods and techniques allowing to effectively manage a LMS
• Understand the relationship between a laboratory management system, including quality management, controls and compliance with the requirements of different stakeholders of the organization
• Understand the management and technical requirements of ISO/IEC 17025
• Understand the implementation of a laboratory managements system in accordance with ISO/IEC 17025
• Understand the requirements of ISO/IEC 17025
• Know the concepts, approaches, methods and techniques allowing to effectively manage a Laboratory Management System
• Acquire the necessary knowledge to contribute in implementing a laboratory management system (LMS) as specified in ISO/IEC 17025
• Understand and Interpreting the requirements of ISO 17025 standard with clarity
• Be familiar with the principles of testing and calibration
• Be able to develop, implement and maintain management system based on ISO 17025
• Conduct initial gap analysis at respective organizations
• Learn how to plan, prepare, conduct, report and follow up an internal audit
• Understand how to apply the framework for any type of laboratory, company or culture

Managers, Team Leaders, Line Managers, Superintendents, OE Champions, Quality and Project Managers, Supervisors, Executives, Internal and External Auditors, Members of IT Team, Health & Safety Managers, Risk Managers, Business Process Owners, Business Finance Managers, Business Risk Managers, Regulatory Compliance Managers, Project Managers, Continuity, Risk, Quality, IT and Environmental Managers, Anyone involved in the system development, implementation and maintenance, Regulatory Affairs Managers, Consultants, Anyone who is involved in ISO standards, Laboratory professional wanting to gain a comprehensive knowledge of the main requirements of ISO/IEC 17025, Staff involved in the implementation of the ISO/IEC 17025 standard, Managers responsible for implementing a Management System

• Introduction to ISO/IEC 17025
• Introduction to management systems and the process approach
• General requirements: presentations of the clauses 4 and 5 of ISO/IEC 17025
• Implementation phases of the ISO/IEC 17025 framework
• Continual improvement of laboratory management
• Conducting an ISO/IEC 17025 accreditation audit
• Laboratory structure to ensure integrity and competence
• Exercise: organization chart and report back
• Quality management system as a framework for the business processes and the role of ISO 17025
• Exercise: job descriptions of QM and TM and report back
• Laboratory facilities
• Services and supplies
• Ensuring competence: equipment and  personnel 
• Tenders, contracts and requests – the review process
• Subcontracting 
• Ensuring competence – test and calibration methods
• Content of a test method and  validation
• Exercise continued and report back
• Documentation and documentation control process
• Documentation control and content of a procedure and report back
• Handling of samples and items from customers for calibration and test 
• Sample/item handling process and booking in of samples/items
• Performance of calibrations and tests
• Management controls
• Audit program and test - calibration method audit  and report back
• Identifying potential and actual non-conforming work
• Proforma production via brainstorming
• Process of recording and storage and retrieval of records
• Reporting results to client including opinions and  interpretations
• Complaints process and records and report back
• UKAS assessment and the roles of the QM and TM 
• Implementing requirements from ISO/IEC 17025
• Documentation of a LMS
• Monitoring and reviewing process
• Conducting an ISO/IEC 17025 audit
• Steps towards accreditation

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.