The seminar will benefit:

• Executives
• Managers with responsibility for creating or managing a Balanced Scorecard
• Financial Officers and Controllers
• Process Managers
• Strategic Planning Managers

The Balanced Scorecard will:

• Create greater awareness of organizational priorities
• Demonstrate the effectiveness of changes made
• Secure increased engagement at all levels
• Improve communication
• Energize initiatives and creativity
• Ensure that changes made are value-added
• Allow the translation of strategy into tangible results to be measured and monitored Highlights of the seminar include:
• In short, the Balanced Scorecard helps organizations improve performance by aligning its people, process and internal initiatives towards a common goal.
• Understanding how effective strategic plans are created
• Turning strategy into improved operational performance
• Developing a Balanced Scorecard that will become the nerve center of the organization
• Building a Balanced Scorecard from scratch
• Cascading the Balanced Scorecard to the frontline
• Engaging employees  to drive improved performance
• Aligning your organization’s energy around commons goals

Creating a personal action plan to drive performance improvement within your organisation

By the end of this course, participants will be able to:

• Help facilitate the creation of a strategic plan in their organization
• Describe the structure and typical content of a Balanced Business Scorecard
• Build a Balanced Scorecard from scratch based on their organization’s strategy and objectives
• Know how to use the Balanced Scorecard to align operational activity with strategy
• Use best-practice approaches to overcome obstacles and challenges to putting a Balanced Scorecard into practice
• Understand and meet the challenge of managing a significant change in organizational culture

People ranging from those with little or no experience of the Balanced Scorecard approach through to those already implementing such a methodology will benefit from attending this event.

Day 1 - Strategic Planning and the Balanced Scorecard

• Introduction to the Balanced Scorecard
• Benefits of the Balanced Scorecard
• Linking Mission and Vision to operations
• Application and uses of the Balanced Scorecard
• The Financial, Customer, Process perspectives in detail
• Overview of the Balanced Scorecard creation process
• Strategy Maps and Strategic Themes
• Strategic Measures and Strategic Targets
• Lessons learned from Day 1

Day 2 - Developing a Balanced Scorecard

• Create a strategy-centric organization
• The Learning & Growth perspective in detail
• Define strategy, identify strategic themes and build strategic linkages
• Engage the leadership team
• Importance of data collection, interviews and focus groups
• Strategic documentation
• Work with the Case Study
• Strategic objectives and strategic themes
• Lessons learned from Day 2

Day 3 - Measuring and Monitoring Strategic Performance

• Purpose of strategic measures and their relationship with KPIs
• Lead and lag measures
• Develop appropriate measures using the Strategy Map
• Examples of measures for each of the four perspectives
• How to implement the Balanced Scorecard
• Lag and lead measures
• Determine measures and targets
• Aligning balanced scorecard to the planning and budgeting process
• Case study activities
• Lessons learned from Day 3.

Day 4 - Implementing the Balanced Scorecard

• Map strategic  initiatives
• The Strategic Management System and performance management
• Setting appropriate targets
• Plan for implementation
• Build a Balanced Scorecard from scratch
• Cascade the Balanced Scorecard across the organization – creating business unit, functional, support and personal scorecards.
• Aligning incentives to the balanced scorecard – ‘what you measure is what you get’
• Strategy Review Meetings
• Case study activities
• Lessons learned from Day 4.

Day 5 - Pulling it all Together

• Review and enhance the Balanced Scorecards built on Day 4
• How to make it work in your organization
• Communicating the Balanced Scorecard
• Creating an outline project plan
• Identify key roles and key players
• Identify potential pitfalls and barriers to change
• Top Tips for success
• Create a personal plan of action
• Lessons learned from the programme.

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.