This course will enable the candidates to know the most important elements of a quality management system according to ISO 9001. They will independently establish and operate a QMS. This course is designed for management who want to find out more about the international standard and what it takes to get the organization certified to the international standard.

By the end of this course delegates will be able to:

• Find out what the requirements are
• Discover the changes that have been made from the 1994 version
• Learn the intent of the requirements
• Learn how to get the most from implementing ISO 9001 in your organization
• Avoid making needless changes to your existing quality system
• How to plan for effective, efficient implementation
• Understand quality management definitions, concepts, and guidelines
• Understand the purpose of the ISO 9001 series
• Understand the requirements of the ISO 9001 standard
• Understand the eight Quality Management Principles
• Understand the process approach
• Auditing to requirements
• How to identify non-conformities
• Purpose and content of an audit report
• Understand key Quality Management Terminology
• Learn about PDCA, Process Management & Process performance measures
• Identify Quality Management Principles

Know about ISO 9001 requirements

Managers in general, Safety Managers, Quality Controllers, Any individual requiring a working knowledge and understanding of ISO 9001 standard, Quality Professionals, Consultants, Presidents, Vice Presidents, CEOs, ISO Coordinators, Management Representatives, Engineers, Supervisors, Laboratory quality professionals, Accredited auditors requiring the competency to audit Quality Management Systems

Quality and Quality Management

• Introduction
• Understanding Quality
• Origins of Quality Management Standards

What is ISO?

Global Awareness of ISO 9001

Structure of ISO 9000 standards

Benefits of Implementing ISO 9000

Quality Management Principles

Model of Process Approach

ISO 9001Requirements

Guidelines for Implementing ISO 9001 System

ISO 9001 Implementation Methodology

Role of Management

Management Systems

• Goals of QMS
• Contents of QMS
• Methods of Formation
• Documentation

Structure and Contents of ISO 9000

• Definitions
• Quality Management System
• Management Responsibility
• Resource Management
• Product Realization
• Measurement, Analysis and Improvement

Planning a QMS

Designing a QMS

Implementing and Completing a QMS

Methods, Tools and Costs

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.