This course presents the basics to become an integral part of the laboratory and assist the facility to generate data that are of high quality and scientifically reliable.

By the end of this course delegates will be able to:

• Emphasize on equipment calibration and maintenance as part of the quality assurance and quality control procedures
• Increase the awareness of the occupational health and safety in the laboratory environment, and exercising total professionalism in scientific and management areas
• Identify the dangerous chemicals and how to minimize the risk associated with tem in case of fire, chemical spill or sudden failure of equipment
• Exercise total quality management in producing reliable, consistent and independent results and on-time to their customers
• Identify the most effective and efficient practice in planning, organizing, prioritizing and executing the business requirements
• Develop effective communication and interpersonal skills among lab personnel

Lab Managers, Supervisors, Tem Leaders, Chemists and Technicians, Health & Safety and Environmental Professionals, Laboratory Seniors, Technologists, Analytical Laboratory Professionals, Laboratory Staff, Superintendents, Supervisors, Engineers, Chemists and Analysts, Auditors, Research Directors, Chemical Engineers, Health & Safety Professionals Instrument Engineers, Research and Development Scientists, Microbiologists, Food Technologists and Quality Assurance/Control Managers

• Laboratory structure to ensure integrity and competence
• Quality management systems as a framework for business process
• Laboratory facilities
• Services and supplies
• Ensuring competence: equipment
• Ensuring competence: personal
• Tenders, contracts and requests
• Subcontracting
• Ensuring competence – test and calibration methods
• Handling of samples and items from customers for calibration and test
• Documentation and documentation control process
• Ensuring competence – performance of calibrations and tests
• Ensuring competence – management controls
• Identifying potential and actual non-conforming work
• Process of recording and storage and retrieval of records
• Reporting results to client including opinions and interpretations
• Complaints process
• UKAS assessment and the roles of the QM and TM

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.