This course will feature:

• • Proper knowledge of the basis principles of facilities management
  • How to apply best practices according to several norms
  • Understanding how to operate and maintain facilities as a “business within a business”
  • Sharing of facilities management experience
  • Insights regarding current state of facilities management processes and possibilities to improve them

By the end of this course, participants will be able to:

• • Understand the basics of facilities management
  • Understand how to draw up a preventive maintenance concept, based on risk
  • Develop strategies to decide when and what to outsource
  • Understand the different contract types
  • Identify and monitor the facilities management-processes performance

This course is suitable to a wide range of professionals but will greatly benefit:

• • Professionals who are responsible for the management, operation and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc.)
  • Professionals aiming to update themselves on the basic elements, best practices and implementation aspects of facilities management.

Day One: An Overview of Facilities Management

• • The Facilities Management process in general
  • Facilities Management as a business within a business
  • Facilities phases, planning and realization
  • Relation between Facilities Management and Asset Management
  • Facilities Roles, the current state of your Facilities Management processes

 Day Two: The Basic Elements of Facilities Management

• • Types of planning
  • Strategic and annual planning, Life Cycle Cost principles
  • Budgeting principles
  • Disaster recovery plans
  • Maintenance concepts
  • Work planning and control, performance management regarding the workflow

 Day Three: Preventive Maintenance and Maintenance Strategy

• • Understanding RISK
  • Risk Based Maintenance, the methodology
  • Steps in developing an effective & risk based maintenance strategy
  • Typical inspection and maintenance tasks for utilities

 Day Four: Outsourcing and Contracting

• • What to outsource and what not
  • Choosing the right contractor
  • How to manage this
  • Contract types
  • The contracting cycle
  • Service Level Agreements

 Day Five: Performance Monitoring and Benchmarking

• • Continuous improvement
  • Target setting as a starting point
  • Monitoring performance: development and use of Key Performance Indicators
  • The Facilities Management Balanced Scorecard (FMBSC)
  • Assessments, audits and benchmarking; practical exercise in auditing
  • Course review/Wrap up

CDGA attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration