By the end of this course delegates will be able to:

• Minimize costs and enhance your customer value through effective development and management of supply chain network
• Consider the networks of relationships, sustainability and product design, as well as the logistics of procurement, distribution and fulfillment
• Examines the tools, core processes and initiatives that ensure businesses gain and maintain their competitive advantage
• Manage supply chain relationships and understand gain an understanding of product design in the supply chain
• Match supply and demand as well as creating a sustainable supply chain

Logistics Consultants, Logistics and Financial Managers, Accounting and Operations Managers, Third-Party Logistics Providers, Supply Chain and Logistics Managers and Professionals, Operations Managers, Logistics Professionals, Logistic Providers, Logistic Administrators, Logistics Planning and Inventory Managers, Supply, Buying, Purchase, Logistics, Materials and Supply Chain Professionals, General Services Personnel, Purchasing and Procurement Managers, Retailers, Warehouse Personnel, Transportation and Distribution Managers/Personnel, Inventory and Warehouse Control Professionals, Freight Forwarders and Linear Specialists, Production Managers, Production Planners, Financial Managers, Project Managers, Distribution Center Supervisors, Line Managers, Fleet Managers, Fleet Supervisors, Fleet Operators, Fleet Inspectors

Logistics - The Supply Chain and Competitive Strategy

• Supply chain management is a wider concept than logistics competitive advantage
• The supply chain becomes the value chain
• The mission of logistics management
• The supply chain and competitive performance
• The changing competitive environment

Logistics and Customer Value

• The marketing and logistics interface
• Delivering customer value
• What is customer service?
• The impact of out-of-stock
• Customer service and customer retention
• Market-driven supply chains
• Defining customer service objectives
• Setting customer service priorities
• Setting service standards

Measuring Logistics Costs and Performance

• Logistics and the bottom line
• Logistics and shareholder value
• Logistics cost analysis
• The concept of total costing
• Customer profitability analysis
• Direct product profitability
• Cost drivers and activity-based costing

Matching Supply and Demand

• The lead-time gap
• Improving the visibility of demand
• The supply chain fulcrum
• Forecast for capacity, execute against demand
• Demand management and planning
• Collaborative planning, forecasting and replenishment

Creating the Responsive Supply Chain

• Product push versus demand pull
• The Japanese philosophy
• The foundations of agility
• A routemap to responsiveness

Strategic Lead-Time Management

• The extended enterprise and the virtual supply chain
• The role of information in the virtual supply chain
• Laying the foundations for synchronization
• Quick response logistics
• Production strategies for quick response
• Logistics systems dynamics

Complexity and the Supply Chain

• The sources of supply chain complexity
• The cost of complexity
• Product design and supply chain complexity
• Mastering complexity

Managing the Global Pipeline

• The trend towards globalization in the supply chain
• Gaining visibility in the global pipeline
• Organizing for global logistics
• Thinking global, acting local
• The future of global sourcing

Managing Risk in the Supply Chain

• Why re supply chains more vulnerable?
• Understanding the supply chain risk profile
• Managing supply chain risk
• Achieving supply chain resilience

The Era of Network Competition

• The new organizational paradigm
• Collaboration in the supply chain
• Managing the supply chain
• Managing the supply chain as a network
• Seven major business transformations
• The implications for tomorrow's logistics managers
• Supply chain orchestration
• From 3PL to 4PLTM

Overcoming the Barriers to Supply Chain Integration

• Creating the logistics Vision
• The problems with conventional organizations
• Developing the logistics organization
• Logistics as the vehicle for change
• Benchmarking

Creating a Sustainable Supply Chain

• The triple bottom line
• Greenhouse gases and the supply chain
• Reducing the transport-intensity of supply chains
• Peak oil
• Beyond the carbon footprint
• Reduce, reuse, recycle
• The impact of congestion

The Supply Chain of the Future

• Emerging mega-trends
• Shifting centers of gravity
• The multi-channel revolution
• Seeking structural flexibility

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.