Highlights include:

• Learning to stand back from everyday pressures
• Managing your time
• Influencing techniques
• Delegation and its power
• Team development
• Motivational skills

By the end of this course, delegates will learn about:

• Understanding your role as manager and leader
• Establishing clear objectives and standards of performance for your team
• Managing your workload using effective prioritisation and delegation techniques
• Maximising your influencing skills
• Building an effective team
• Developing and leveraging the capabilities of team members

Team leaders, supervisors and professionals new to the role, or with experience but little previous training

The seminar uses a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and syndicate discussions. Formal inputs are used to introduce underpinning theory. A key part of the learning process is sharing the differing experiences participants bring, as well as experimenting with novel – and sometimes challenging – techniques. A psychometric instrument will be used to generate a personality profile, which will contribute to your understanding of your preferences and personal style.

Day 1 - Understanding Your Role

• Leader or manager?
• Self-perception
• Beyond the job description: finding out what your organisation requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

Day 2 - Personal Effectiveness, Time Management and Delegation

• Understanding yourself and your organisational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

Day 3 - Communication, Influence & Conflict Management

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: the keys to personal influence
• Managing conflict assertively

Day 4 - Team Building, People Management and Motivation

• How high-performing teams work
• Identifying team roles
• Teams in practice: teambuilding exercise
• Motivation and reward
• Building and sharing a vision for the team
• Different approaches to leadership

Day 5 - Enhancing Team Performance through Coaching & Development

• How people learn
• Coaching for personal and team growth
• Feedback skills
• Development planning
• Next steps

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.