By the end of this course delegates will be able to:

• Explain the role and impact of leadership to support quality management systems
• Describe the importance of quality in organizations and review various quality schools and teachings by gurus
• Assess team dynamics and the role of teams to support continual improvement projects
• Contrast the most used quality philosophies and tools and use them to establish priorities within their organization
• Appraise the ethical commitment needed by quality professionals

Quality Managers, Quality Assurance Engineers and Officials, Project Managers, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Those with responsibility for implementing quality management systems, Those with an interest in quality management systems, those starting their career in quality management, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs, Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Leadership & Management in Quality

• Definition, similarities and differences
• Can leadership be taught and developed?
• Traits of a true quality leader
• Role of leadership in supporting quality management systems
• Situational leadership in quality

Quality Basics & Definitions

• Definition and concept of quality
• History of quality
• Benefits of implementing a quality model
• Review of common quality models
• Review of quality gurus
• Quality philosophies
• Deming’s 14 points
• Juran’s trilogy
• Crosby’s zero defect mindset
• House of quality and Quality Function Deployment (QFD)
• Six Sigma methodology
• Lean principles
• Quality models, awards and methodologies
• ISO9001:2008
• Total quality management

Building Teams in a Quality Management System

• Why team thinking is important in quality management projects
• Barriers to teams achievement
• Characteristics of effective teams
• Team development cycle
• Team members selection tools

Improvement Tools & Techniques

• The seven classic quality tools
• Cause and effect diagram
• Pareto chart
• Control charts
• Histogram
• Check sheet
• Scatter diagram
• Flow charts
• Management elements and planning tools: the new tools
• Process improvement tools
• Contingency and risk planning tools
• Failure Mode and Effects Analysis (FMEA)

Ethics in Quality Management

• American Society for Quality code of ethics

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.