• The key team leadership and management skills, and when to use them
• How to motivate and coach teams to higher performance

By the end of this course delegates will be able to:

• Understand the difference between managing and leading
• Explore the main drivers of leadership and management success
• Create a personal development plan based on the above skills
• Develop interpersonal skills that help you communicate, listen and handle conflicts Become more effective at influencing others
• Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
• Learn how to work with groups and teams to solve problems and accomplish projects
• Hold performance discussions that result in changed behavior and enhanced productivity
• Analyze your own style of behavior and recognize your strengths/weaknesses
• Understand the key leadership and management skills, including:

• Goal-setting and motivation
• Impact and influence
• Customer service
• Emotional intelligence
• Delegation o Time management
• Listening, feedback, appraisal and learning
• Managing conflict and challenge
• Performance management
• Reporting up (how to manage your boss)
• Profit and loss o Coaching for performance
• Change and transition o Personal development

Executives, Managers, Supervisors, Team Leaders, Superintendents, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, Champions, Officers

Leadership

• The history of leadership
• The difference between leadership and management
• How leadership drives performance
• The leadership cycle: daily, weekly, monthly
• Leadership toolbox: the key leadership and management skills
• Personal leadership inventory

Leadership Purpose

• Vision and mission
• Purpose and potential
• Presentation skills and personal impact
• Mindset and resilience
• How to create alignment: personal, team and business goals
• Connecting with customers (internal and external)

Team Power

• Mindset and motivation
• Limiting beliefs and other brakes on performance
• Emotional intelligence and influence
• Teamwork and trust
• Deep listening
• Reflection and learning

Team Performance

• Effective delegation
• Coaching for performance: theory
• Coaching for performance: practice
• Team coaching
• Mission control: managing people and projects
• Time management and profit

Empower Yourself & Your Team

• How to empower yourself and your staff
• What leadership is from the supervisor’s point of view
• How to build credibility and trust
• Analyzing effective listening processes and skills
• Learning participative leader skills and techniques
• The three steps of the continuous performance appraisal process
• Coaching, mentoring and how to give constructive feedback
• Decision-making tools for effective leadership
• How to apply problem solving techniques to solve actual problems
• Teams vs. work groups: learning to lead and build personal effectiveness

CDGA attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.